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About the Role

As a Forward-Deployed Engineer, you will own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You will design, implement, and operationalize workflows connecting the AI Agent with CRMs, help desks, and communication tools. This role also involves driving team upskilling, building reusable frameworks, and leading cross-functional initiatives to improve AI deployment at scale. It is a hands-on position translating customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption. This is a hybrid role encompassing Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership, not a traditional software engineering role.

Responsibilities

Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.
Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
Own regional top-line targets for assigned products by collaborating with AEs and AMs who hold add-on quotas.
Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.

Requirements

0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently.
Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
Excellent communication and stakeholder management skills, translating between technical and business audiences.
A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Skills

APIs
Webhooks
JSON
REST
GraphQL
Low-code orchestration tools (Zapier, Make, n8n, Workato)
CRM automation (HubSpot, Salesforce)
AI workflow configuration
Prompt engineering
Evaluation
Monitoring
Technical consulting
Solutions engineering
Integration-focused project management
MCP Servers
Telephony
Voice
Contact center systems (SIP/WebRTC, call routing, containment, AHT)
BI and analytics tools (Looker, BigQuery, Snowflake)
Scripting (JavaScript/Python)

Location

Paris
Seattle
Madrid
London
Berlin
San Francisco
New York City
Sydney
Mexico City

Work Type

Hybrid

Experience Level

0-6+ years

Benefits

Competitive salary package & benefits
Fast-learning environment
Entrepreneurial and strong team spirit
Work-life balance

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Equal Opportunity

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
We’re working to create a place filled with diverse people who can enrich and learn from one another.
We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
Above all else, we understand and acknowledge that we have work to do and much to learn.