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About the Role

As Manager, Student Advising – International, you will lead the delivery and continuous improvement of culturally responsive, student-centred advising services that support international students from transition and settlement through to academic progression, engagement, retention and completion. You will play a key role in shaping a consistent, connected and proactive approach to international student support across the University.

Responsibilities

Lead the delivery and continuous improvement of culturally responsive, student-centred advising services for international students.
Support international students through transition, settlement, academic progression, engagement, retention, and completion.
Shape a consistent, connected, and proactive approach to international student support.
Drive coordinated initiatives such as Orientation, proactive communications, and targeted retention strategies.
Build capability, foster a high-performing culture, and embed best-practice advising frameworks.
Interpret data, monitor key performance indicators, and apply insights to inform service enhancements.
Support compliance with ESOS and related regulatory requirements.
Utilize strategic thinking and people leadership to shape the international student experience.

Requirements

Postgraduate qualifications or progress towards postgraduate qualifications, with extensive relevant experience; or an equivalent combination of relevant experience and education/training.
Extensive experience delivering student-focused services and initiatives, including student advising, operational planning, program delivery, engagement, and culturally informed support across the student lifecycle.
Highly developed communication, consultation, negotiation, and influencing skills.
Demonstrated ability to build effective relationships with diverse stakeholders and create inclusive environments.
Demonstrated leadership experience managing geographically dispersed teams and fostering a culture of collaboration, inclusion, wellbeing, and high performance.
Knowledge of the Australian higher education and international education sectors, including ESOS and CRICOS frameworks, with an understanding of the unique experience and cultural considerations for international students (Desirable).
Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).
Applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.
The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).
Candidates must hold the full rights to work in Australia to be considered for this appointment.

Skills

Culturally responsive practice
Student advising
Operational planning
Program delivery
Engagement
Culturally informed support
Communication
Consultation
Negotiation
Influencing
Relationship building
Stakeholder engagement
Team management
Leadership
Strategic thinking
Data interpretation
Performance monitoring
ESOS framework knowledge
CRICOS framework knowledge

Location

CQUniversity Melbourne or Sydney

Work Type

Continuing
Full-Time
Onsite

Experience Level

Higher Education Worker Level 8
Extensive relevant experience

Education Level

Postgraduate qualifications or progress towards postgraduate qualifications

Salary/Compensations

Total Remuneration $139,486 to $154,893 pa (including salary of $117,868 to $130,887 plus 17% superannuation and leave loading)

Benefits

17% superannuation (with the choice to join an award-winning superfund)
5.4 weeks annual leave (incl. Christmas and New Year closure)
10 days personal/sick leave, plus 5 days carer’s leave
7.25 hours engaged service leave
Fantastic professional and career development opportunities
Up to 26 weeks (six months) paid parental leave
Access to an Employee Assistance Program and Fitness Passport

About the Company

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
At CQUniversity, inclusivity is at the heart of who we are.
We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.
We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation.
Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University.
As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.
CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process.
The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Equal Opportunity

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace.
Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.