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About the Role

We are looking for a talented UNIX Systems Analyst to join our Platform Systems team and help deliver reliable, secure, and innovative UNIX services across the Rogers organization. We're seeking an individual with a passion for enterprise infrastructure technologies, a customer-focused mindset, and a desire to continuously learn and grow. In this role, you will be responsible for building, supporting, and maintaining UNIX platforms that enable critical business applications and services. You will work closely with internal customers, vendors, and technical teams to ensure our UNIX environments remain stable, secure, and available.

Responsibilities

Build, configure, and support enterprise UNIX infrastructure that hosts critical business applications and services.
Provide Tier 3 support and technical escalation assistance for complex operating system and infrastructure issues.
Participate in a scheduled on-call rotation to provide after-hours support for critical UNIX infrastructure and services, responding to incidents and service disruptions as required.
Perform server lifecycle management activities including provisioning, patching, upgrades, and configuration changes.
Troubleshoot operating system, infrastructure, and application-related issues while supporting service restoration and root cause analysis activities.
Collaborate with application teams, internal customers, vendors, and technical teams to deliver reliable infrastructure services.
Participate in projects requiring UNIX infrastructure expertise and provide guidance to help ensure successful delivery outcomes.
Develop and maintain automation solutions and operational playbooks using tools such as AWX and Ansible.
Identify opportunities to improve operational efficiency, standardization, and service quality through automation and process improvements.
Follow established operational, security, and ITSM processes and procedures.
Support the ongoing evolution of UNIX services and platforms to meet current and future business requirements.

Requirements

5+ years of experience supporting enterprise UNIX/Linux environments.
Experience working within an ITIL/ITSM-based operational environment.
Ability to participate in a scheduled on-call rotation and respond to operational incidents outside of regular business hours when required.
Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
Strong verbal and written communication skills with a commitment to exceptional customer service.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Demonstrated experience administering and supporting Red Hat Enterprise Linux (RHEL) versions 7 through 10.
Experience supporting enterprise UNIX/Linux operating systems in production environments.
Experience developing or maintaining automation solutions using AWX and Ansible.
Experience creating operational efficiencies through scripting, automation, and process improvement initiatives.
Experience working with VMware ESX 7 or later.
Familiarity with enterprise infrastructure technologies and supporting services.
Experience supporting or working with Red Hat OpenShift environments.
Understanding of modern application hosting platforms and container technologies.
Experience supporting Red Hat Satellite 6.
Experience supporting Oracle Solaris and HP-UX operating systems and associated hardware platforms.
Experience with Red Hat Identity Management (IdM).
Knowledge of related infrastructure technologies including storage platforms, database technologies, and Microsoft Active Directory.
Experience contributing to automation initiatives, operational improvements, or continuous improvement programs.
Strong analytical, troubleshooting, and critical-thinking skills.
A positive, customer-focused approach with a "can-do" attitude.
Curiosity and a passion for learning new technologies.
The ability to work effectively both independently and collaboratively within a team environment.
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to balance multiple priorities.
A sense of ownership and accountability for delivering high-quality results.
The ability to remain calm under pressure and respond with appropriate urgency during service-impacting events.
A pre-employment background check will be conducted.
Candidates must clear a criminal background check.
A credit check and drivers abstract may be required depending on the role.

Skills

UNIX
Linux
Red Hat Enterprise Linux (RHEL)
AWX
Ansible
VMware ESX
Red Hat OpenShift
Red Hat Satellite 6
Oracle Solaris
HP-UX
Red Hat Identity Management (IdM)
Storage platforms
Database technologies
Microsoft Active Directory
Automation
Scripting
Troubleshooting
Problem-solving
Communication
Customer service
ITIL/ITSM

Location

Calgary, AB

Work Type

Office-based
Full time
Regular Position

Experience Level

5+ years of experience supporting enterprise UNIX/Linux environments

Salary/Compensations

Competitive salary & annual bonus

Benefits

Competitive & flexible health and dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low cost gym membership

About the Company

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.
Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology.
We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
We all bring something different, and we know what makes us different makes us great.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
You matter to us!

Equal Opportunity

We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
We all bring something different, and we know what makes us different makes us great.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.