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About the Role

The Patient Access Services Emergency Department (RR) EMT Specialist will use EMT knowledge and training to conduct a screening during quick registration and communicate acuity with clinical staff for all emergency visits. This role completes registrations according to departmental policy, stays updated on insurance regulations, and provides administrative support for Patient Access Services. The specialist collaborates with clinical and non-clinical staff to ensure an efficient process flow and adherence to regulatory mandates.

Responsibilities

Performs registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
Conducts patient interviews as part of the registration procedure, gathering and confirming patient demographic details, insurance data, and financial obligations.
Conducts initial visual assessments of patients at the front door and communicates observations promptly to medical staff.
Documents all necessary health information for treatments and procedures.
Explains the content of all required forms and obtains signatures.
Reviews, assesses, and evaluates patient registrations for accuracy of demographic and financial information.
Collects co-payment, deductible, and co-insurance amounts according to the patient's health insurance plan and contractual agreement.
Refers self-pay patients to financial aid or self-pay representatives.
Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors.
Maintains current knowledge of insurance information, managed care guidelines, and designated networks.
Utilizes data retrieval insurance eligibility systems.
Manages RQA reports by resolving errors and producing corrected accounts.
Collaborates with other departments to ensure patient and department needs are met.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures regarding confidentiality, regulatory or contractual mandates, and HR policy.
Practices confidentiality and privacy protocols in accordance with hospital policies and HIPPA requirements.
Complies with departmental dress code and maintains a neat appearance.
Performs other department-specific duties as assigned by Patient Access leadership.

Requirements

Associate's degree or High School Diploma/GED with two (2) years of combined experience in Revenue Cycle, Medical Office, or Business Office.
Current NYS DOH EMT certification and must meet the criteria for NYS DOH Functional Description for qualifications, competencies, and tasks (EMT, BLS, DLD).
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Ability to multitask in a high-stress, fast-paced environment.
Quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.
Must successfully complete pre-employment physical examination and obtain medical clearance.
Must complete electronic reference check with a minimum of three (3) professional references.
Must successfully complete a 4 panel drug screen.
Must meet Regulatory Requirements for pre-employment screenings.
Must provide a copy of any required New York State license(s)/certificate(s).

Skills

EMT knowledge
Registration
Insurance regulations
Administrative support
Collaboration
Word processing
Filing
Faxing
Data entry
Patient interviews
Customer service
Data retrieval
RQA reports
HIPAA
Microsoft Office
Word
Excel
PowerPoint
CPT
ICD-10
Medical terminology
ICS/NIMS Training
Health insurance knowledge
Attention to detail
Independent work
Time management

Location

Southampton, NY

Work Type

Hospital setting
12.5 hour shift
Full-time

Experience Level

2 years combined experience in Revenue Cycle, Medical Office, or Business Office (if no Associate's degree)

Education Level

Associate's degree
High School Diploma/GED

Salary/Compensations

The starting salary range (or hiring range) for this position has been established based on relevant experience.
The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits

All employee benefits are provided by StaffCo.

About the Company

Stony Brook Southampton Hospital, as part of Stony Brook Medicine, provides direct access to the highest level of academic-based medical care.
Located in Southampton, NY, the hospital serves a diverse community of residents, second homeowners, and vacationers.
Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday.
StaffCo is a Professional Employer Organization (PEO) responsible for employment, payroll, and human resource services for Stony Brook Southampton employees.
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment.
Stony Brook Southampton Hospital is dedicated to supporting healthier and more resilient communities.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.