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About the Role

Law In Order is seeking an enthusiastic and ambitious Sales Development Representative (SDR) to join their growing Sales team. This role is crucial for expanding the client base by proactively engaging with developing, low-spend, and dormant accounts. The SDR will be responsible for client conversations, understanding needs, identifying opportunities for additional services, and generating qualified meetings for the senior sales team. This phone-based position emphasizes building rapport, asking insightful questions, and identifying opportunities. The role offers a clear career path into Client Relationship Manager and Strategic Account Manager positions.

Responsibilities

Conduct high-volume outbound calls to existing Law In Order clients.
Re-engage inactive and low-spending accounts and build ongoing client relationships.
Conduct customer care and account check-in calls to understand client satisfaction and identify opportunities.
Develop a strong understanding of client requirements, challenges, and future needs.
Identify opportunities to introduce clients to additional Law In Order services.
Generate qualified sales opportunities and meetings for senior sales team members.
Manage an assigned portfolio of developing and low-spending accounts.
Conduct structured prospecting and follow-up campaigns.
Identify new contacts and decision-makers within existing client organizations.
Maintain accurate and up-to-date client information, activities, and opportunities in Salesforce.
Track opportunities through the sales process and provide regular pipeline updates.
Work closely with Client Relationship Managers and service specialists to maximize client opportunities.
Share client feedback, market intelligence, and emerging opportunities with the broader Sales team.
Support account retention through proactive and consistent client engagement.

Requirements

1+ years’ experience in customer service, sales, or account management.
Exceptional verbal communication and relationship-building skills.
Confidence and enthusiasm when engaging with clients over the telephone.
Experience working towards activity, sales, or revenue targets.
Strong organizational and time-management skills.
Excellent attention to detail and ability to maintain accurate records.
A proactive, resilient, and positive approach to achieving targets.
Full working rights to apply for this role.
Willingness to undergo pre-employment checks including a national Police check.

Skills

Sales Development
Client Relationship Building
Communication
Salesforce CRM (advantageous)
Professional Services (advantageous)
Legal Services (advantageous)
Technology (advantageous)

Location

Australia

Work Type

Full-time

Experience Level

1+ years

About the Company

Law In Order is a company that offers services including Transcription, eHearings, eDiscovery, Document Production, Mailouts & Managed Services, and emerging service offerings.

Equal Opportunity

Encourages applications from Aboriginal and Torres Strait Islander candidates.
Acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
Pays respect to elders past, present and emerging and extends that respect to all Aboriginal and Torres Strait Islander peoples today.
Provides adjustments for candidates to participate in the recruitment process if required.