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About the Role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals. This involves handling transaction activities, conducting needs-based conversations, and educating customers on available financial solutions, including digital options. You will act as a role model and peer coach within a collaborative team, delivering exceptional customer service to foster customer advocacy for ANZ.

Responsibilities

Provide customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Actively participate in and support bank programs and initiatives.
Take responsibility to ‘know your customer’ from a risk perspective.
Ensure compliance with ANZ and branch policies and procedures.

Requirements

Exceptional customer focus - retail experience is an advantage.
Fluency in Cantonese or Mandarin.
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
Ability to multi-task and highly adaptable to change and ambiguity.
Willingness to work in a collaborative team environment.
Sound understanding of compliance.
Excellent communication and interpersonal skills.

Location

Chinatown Branch, 665 George St, Sydney NSW 2000

Work Type

Permanent
Part time

About the Company

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.