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About the Role

An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want. You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritized from the organization’s Continuous Improvement Plan.

Responsibilities

Proactively lead initiatives to analyze, design and improve processes across the HomeMade operations functions and technology platform, identifying productivity and cost savings and recommending solutions.
Collaborate with stakeholders across HomeMade to gather, validate and document business and process requirements, identifying issues, risks and benefits of existing and proposed processes/solutions and outlining business impacts.
Write requirements, model processes, and map current state and future state business processes.
Develop a detailed project delivery plan for each project, outlining key outcomes, milestones and timelines, and ensuring key stakeholders and delivery partners are aligned.
Create and maintain a JIRA board and rolled up delivery reporting for senior leaders.
Facilitate and manage the sign-off process for a project by ensuring all necessary documentation and approvals are obtained.
Organize requirements reviews, address stakeholder concerns, and ensure alignment before proceeding.
Collaborate with Product and Tech or external suppliers on testing and roll-out plans, including acceptance criteria and reviewing test plans to ensure sufficient test coverage.
Ensure that internal team and HomeMade customers receive appropriate training, coaching and communications prior to the rollout of process or technology changes.
Develop training materials, schedule training, develop standard operating procedures, and coordinate customer communications.
Support ad hoc business or process initiatives as directed by senior leadership.
Review and update operational process documentation, coordinate urgent customer communications, perform supplier/vendor research, acquire vendor quotes, and support user acceptance testing.
Act as a liaison between operational teams, Product and Tech teams, leadership and external suppliers to ensure alignment on projects goals and deliverables.
Facilitate working groups, provide regular project updates, coordinate communication throughout the business on process changes, and organize roll-out activities with operational teams.
Oversee and manage end-to-end business and process improvement projects from planning through to implementation.
Coordinate with cross-functional teams to ensure project delivery within scope, committed timelines and budget.
Act as the first point of contact and escalation for clarification from the business on any aspect of the project.
Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.

Requirements

Experience in requirements gathering
Experience in delivery planning and implementation

Skills

Process analysis
Process design
Process improvement
Requirements gathering
Business requirements documentation
Process modeling
Process mapping
Project delivery planning
JIRA
Stakeholder management
Communication
Training material development
Standard operating procedure development
User acceptance testing

Location

Hybrid

Work Type

Hybrid
Full-time

Benefits

Learning opportunities from industry experts, experienced leaders, and on-the-job opportunities
14 weeks paid parental leave for primary carers
6 weeks paid parental leave for secondary carers plus superannuation
Hybrid work environment
One extra paid leave day per quarter (Flexi Leave Days)
Floating public holiday
Reward and Recognition program

About the Company

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimize their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes.
You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies.
We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care.
We believe in technology as an enabler.
We’re driven by helping customers attain better outcomes.

Equal Opportunity

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!