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About the Role

The Right to Counsel Coordinator (RTCC) position is an integral function to support and guide tenants seeking pro per legal assistance and/or litigation assistance as part of the Tenant Right to Counsel (TRC) Program. The RTCC is a vital first point of in-person contact for tenants requiring an individual who truly enjoys working with people, has the skills and capacity to respond in an empathetic and respectful way to tenants who are often in crisis, and can work effectively in a collegial and fast paced environment.

Responsibilities

Supply in-person reception, assessing clients’ eligibility, directing clients to proper internal or external referrals including following proper intake procedures and policies for EDC’s various practice areas
Guide client/s in completing intakes and facilitate consultation to further assess course of action needed for the tenant
Draft legal documentation and responsive pleadings such as answers, court fee waivers, declarations, etc. to assist tenants in defending themselves against impending evictions
For TRC eligible clients, follow referral protocols to identify the appropriate Tenant Right to Counsel LSO. This includes applying the referral algorithm, informing the assigned LSO’s office of the referral to initiate the conflict check process, providing the client with the referral information
Research, identify, and circulate resource referral information and information packets for services beyond those provided by EDC that respond to client inquiries and needs
Maintains an expected minimum of 20 cases per month in accordance with the programs needs
Attend weekly program meetings, monthly agency staff meetings, and relevant supervision/check-in meetings
Enter all data on time and accurately to support the program evaluation and outcomes tracking
Maintain up-to-date client files, documents and notes to remain in compliance with EDC RTC procedures
Work collaboratively with colleagues across the organization and with respective departments
Supply a variety of clerical and administrative support to the administrative team
Communicate about office closures to community (i.e., clients and community partners)
Aid with coordinating outreach and education on EDC’s services and access to Right to Counsel
Perform other duties as assigned in furtherance of EDC’s mission

Requirements

One (1) year of case-management or legal assistance experience or relevant experience with client-facing and direct service management, several years is preferred
Knowledge or demonstrated experience with housing initiatives is preferred
Proficiency with Microsoft Office Suite, and other office software; experience managing online calendars and setting appointments
Salesforce or other legal/case management database experience is preferred
Experience working with a diverse population including those with mental health or physical disabilities
Fluency and ability to help clients in Spanish, Tagalog, Cantonese, Mandarin is preferred

Skills

Demonstrated ability to work both independently and collaboratively as part of a team
Ability to collaborate effectively with legal teams and engage constructively with clients and colleagues
Strong written and verbal communication skills, ability to communicate effectively with others, listen closely and convey points clearly
Demonstrated ability to maintain accuracy and precision in all aspects of work
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively; ability to work on multiple projects simultaneously
Proven ability to prioritize tasks and manage time effectively in deadline-driven environments
Consistency, punctuality, and reliability in meeting deadlines and fulfilling responsibilities
Empathy, professionalism, cultural competency, and a solutions-focused approach to problem-solving

Location

San Francisco

Work Type

Hybrid

Experience Level

One (1) year of case-management or legal assistance experience or relevant experience with client-facing and direct service management, several years is preferred

Salary/Compensations

$32.42 - $37.47 per hour

About the Company

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability.
We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.
EDC is an equal opportunity employer committed to building an inclusive and respectful workplace.

Equal Opportunity

Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics. Discrimination or harassment of any kind is not tolerated.