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About the Role

This remote position provides complex technical support for the Bank’s data or voice network infrastructure. The role involves installing, maintaining, and supporting network infrastructure, providing Tier 2 support for networking issues, and resolving escalated technical problems. Responsibilities include managing network components, asset inventory, capacity planning, and collaborating with vendors and management to implement services and reduce costs. The role also drives operational excellence and network efficiency, requiring participation in an on-call rotation for after-hours support and potentially overseeing less experienced associates and assisting with disaster recovery testing.

Responsibilities

Provide Level 2 technical support for data or voice network systems
Monitoring and auditing performance
Document and procedures updates
Operational Excellence
Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
Cloud Network Support/Implementation
Provide expertise in BGP and other dynamic routing protocols
Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
Collaborate with vendors, colleagues and management to implement services and reduce costs
Manage network asset inventory and capacity planning
Assist with Disaster Recovery testing efforts throughout the year
Drive operational excellence
Monitor and assess network components and take appropriate action
Participate in on-call rotation for after hours support

Requirements

In-depth knowledge of numerous networking technologies and protocols and how they interrelate
Technical skills regarding network routing, switching, and provisioning
Experience with Cisco switching and routing (NxOS and IOS)
Collaboration with cross-functional groups
6+ years of experience with enterprise network systems and excellent troubleshooting expertise
Packet Aggregation experience (Gigamon)
IPAM experience (Infoblox)
Provisioning skills

Skills

Wireless
Route/Switch
Cisco ACI
SolarWinds Experience
Cisco SDWAN
BGP
PowerShell
Python
JavaScript
Rexx
ksh
Perl
TCP/IP
DNS
NetBEUI
Directory and Authentication services
Client server architecture
Three (3) tier network architecture
Desktop and server virtualization
Relational database management system fundamentals and design principles
Databases and applications tuning tools
Multiplatform programs such as DB2, SQL Server, and Oracle
Windows (Server/Desktop)
Linux
AIX
Mainframe OS and Software Support
CCNA
CCNP Routing and Switching
Thousand Eyes

Location

Arizona
North Carolina
Texas

Work Type

Remote
On-call rotation

Experience Level

4 years of experience in Systems engineer and systems programmer
8 years of experience in Systems engineer and systems programmer
6+ years of experience with enterprise network systems

Education Level

Bachelor's Degree
High School Diploma or GED

Benefits

Competitive, thoughtfully designed and quality benefits program

About the Company

First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.