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About the Role

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational and managerial levels within both the Customer’s and AMD’s organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast, and other operational issues to achieve organizational goals.

Responsibilities

Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve issues.
Manages business through all stages of the product lifecycle (NPI, EOL).
Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD.
Manages Demand vs Supply profiles for AMD direct customers or distribution channel.
Monitors consumption rate and ordering patterns to perform standard demand/supply analysis.
Manages on-time revenue forecasting based on forecast understanding and maintenance.
Identifies and manages key internal and external strategic relationships at multiple levels of management to ensure business continuity.
Drives projects and processes of identified importance within the organization and provides consultative advice to management.
Works collaboratively within the team to share best practices and remove obstacles.
Develops self, adopting new tools and processes to achieve goals and create new ways to enhance organizational capability.
Enables effective and efficient service through operational excellence and customer collaboration.
Provides leadership and collects feedback in the implementation of new processes in support of the strategy.
Engages with customers through quarterly business reviews and operational meetings.
Provides guidance and support on operational issue resolution.
Supports customer operations through a high-level understanding of business processes and procedures.

Requirements

Experience with Data Center customers preferred.
Strong Supply Chain knowledge.
Project management experience.
Possess understanding of business strategy and the ability to identify areas for process improvement.
Strong problem solving skills and the ability to implement solutions.
Ability to write executive communications.
Strong oral and presentation skills, and is able to discuss operational concepts with customers, management, and teams.
Strong Excel, Powerpoint and Power BI skills.
Ability to manage conflict internally and externally.
Experience in developing and strengthening customer relationships.
Strong analytical skills required, with the ability to manage cross-functional dependencies.
Ability to deal with uncertainty.

Skills

Supply Chain knowledge
Project management
Business strategy
Process improvement
Problem solving
Executive communications
Oral and presentation skills
Excel
Powerpoint
Power BI
Conflict management
Customer relationship development
Analytical skills
Cross-functional dependency management

Location

Austin, TX

Work Type

Hybrid

Education Level

Bachelor's degree and/or equivalent industry-related experience

Benefits

AMD benefits at a glance

About the Company

At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward.

Equal Opportunity

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.