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About the Role

As a Business Banking Manager, you will play a key role in retaining and growing an existing SME customer portfolio by delivering tailored, whole-of-customer solutions. You will engage with customers through various channels, providing timely, proactive, and high-quality service to meet their evolving business banking needs and deepen relationships.

Responsibilities

• Participate in high volume inbound and structured leads-based outbound calling
• Provide high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
• Manage the retention and growth of existing customers
• Understand customer ambitions and help them realize their business growth and development goals
• Contribute to a high performing team culture and environment based on high collaboration and rapid customer solutioning
• Meet assigned performance targets across the balanced scorecard
• Manage a team-based customer portfolio
• Collaborate effectively with stakeholders, Lighthouse & supporting teams
• Maintain deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

Requirements

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
• Portfolio Management: Selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver, balancing change initiatives and business-as-usual while optimising return on investment
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge
• Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions

Skills

• Relationship Management
• Portfolio Management
• Customer Solutioning
• Credit Assessment and Management
• Data Analysis

Location

• Sydney CBD - 242 Pitt Street, Sydney NSW 2000

Work Type

• Permanent
• Full-time 40hrs/week

Benefits

• Access to health and wellbeing services
• Discounts on selected products and services from ANZ

About the Company

• ANZ is shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of millions of customers.
• Business & Private Bank helps deliver growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need.
• ANZ plays a critical role in delivering the ANZ 2030 Strategy.
• ANZ offers great opportunities to try new things, learn and grow.
• ANZ provides a range of flexible working arrangements.
• ANZ is an organisation where different backgrounds, perspectives and life experiences are celebrated.
• ANZ is committed to building a workplace that reflects the diversity of the communities it serves.

Equal Opportunity

• We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
• If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.