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About the Role

Join CommSec’s Digital and Customer Experience Chapter Area as a Product Designer, working alongside a talented team of Product and UI designers reimagining CommSec’s digital experiences. You’ll design for both web and app, focusing on helping customers originate, guiding customers to their next investment, and delivering seamless core trading experiences. Be part of shaping the future of digital investing with us.

Responsibilities

Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them.
Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
Contribute to evolving our design system for consistency, scalability, and efficiency.
Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.

Requirements

3+ years of experience designing digital products end-to-end in cross-functional product teams.
Growth mindset and drive to develop your own capability and the capability of your colleagues.
Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
Strong understanding of human-centred design methodologies and how to apply them pragmatically in a fast-paced agile environment.
Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
Excellent interaction and UI design skills, with an eye for detail and craft.
Experience designing for complex systems, services, or platforms, not just isolated features.
Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.

Skills

Figma
Adobe Creative Suite
HTML
CSS
Design systems management
Metrics-driven product development
A/B testing

Location

Remote

Work Type

Full-time

Experience Level

3+ years

Benefits

Ownership and autonomy to shape the product as a key member of a cross-functional team.
Investment in growth and career development through coaching, learning budgets, and design community support.

About the Company

CommSec’s Digital and Customer Experience Chapter Area is reimagining digital experiences.
The team is focused on helping customers quickly originate, guiding customers to their next investment, and delivering seamless core trading experiences.
The company is shaping the future of digital investing.
The company has a highly collaborative, customer-first culture.

Equal Opportunity

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