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About the Role

We’re hiring an Associate on our Account Management team to own a book of commercial real estate broker accounts from onboarding through renewal. This role requires thinking like a consultant and operating like an owner, becoming deeply embedded in customers’ businesses to understand their challenges and drive solutions using Henry's AI platform.

Responsibilities

• Own a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and overall account health
• Understand each customer’s business, workflows, team structure, priorities, and definition of success
• Drive adoption by embedding Henry into the workflows that matter most to each account
• Identify and execute on expansion opportunities across new teams, users, and use cases
• Lead renewal conversations with a clear understanding of the value Henry is delivering
• Stay close to usage and customer behavior to identify risks and opportunities early
• Build genuine, high-trust relationships through consistent, thoughtful engagement
• Know your customers as people - what matters to them, what motivates them, and the details that make relationships real
• Approach customer problems consultatively: ask great questions, identify the root issue, and recommend a path forward
• Bring customers ideas they haven’t asked for yet based on what you know about their business
• Connect customer needs with Henry’s product, people, and capabilities to create better outcomes
• Turn customer insight into clear, actionable feedback for Product, Engineering, and the broader team
• Have a strong default to action — if you see something that needs to happen, you move it forward
• Take end-to-end ownership of customer commitments and stay close until they’re done
• Create momentum rather than waiting for it: make the call, send the text, book the meeting, pull in the right person
• Get creative when the obvious solution doesn’t exist
• Operate with urgency, strong follow-through, and a high bar for quality
• Manage a large number of moving pieces without letting details or customer commitments slip

Requirements

• 1–3 years of experience in customer success, account management, consulting, or another client-facing role with meaningful ownership
• Exceptional relationship builder: you genuinely enjoy getting to know people and investing in long-term relationships
• Consultative thinker: curious, thoughtful, and able to turn ambiguous problems into clear solutions
• Creative problem solver: you don’t need a playbook for every situation
• High ownership: your instinct is “I’ll take care of it”
• Proactive by default: you create opportunities and solutions rather than waiting for someone to ask
• Commercially minded: you understand how great customer outcomes lead to retention and growth
• Highly organized: able to manage a large book of accounts without dropping details
• High-energy communicator: comfortable calling, texting, emailing, and jumping on live conversations with customers
• Data-curious: comfortable using usage signals alongside qualitative customer context to decide what to do next
• Low ego, high standards: willing to do whatever it takes to create a great customer experience

Location

• NYC

Work Type

• Full Time
• In-Office, 5 Days/Week

Experience Level

• 1-3 years

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage
• 401(k)
• Daily lunch and dinner in-office
• Monthly workout stipend

About the Company

• Henry is redefining how commercial real estate professionals generate deal materials - pitch decks, BOVs, and loan packages - by combining generative AI with proprietary data integrations.
• We’re the fastest-growing AI-native proptech company in the world, backed by tier one VCs including YC and Susa Ventures and already used by 80% of the top CRE brokerages in the world.