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About the Role

The Flex Court Services Coordinator (CSC) supports daily operations and collaborates with borough staff to promote research-based practices. This role manages the implementation of the agency’s Release Assessment through pre-arraignment interviews, bail expediting services, stakeholder partnerships, and court date/warrant notifications. The coordinator oversees new programming data collection and performance of Pretrial Associates, manages projects, and ensures quality assurance.

Responsibilities

Understand, apply, and explain CJA programs and release assessment tools.
Engage in direct service with vulnerable populations.
Collaborate with the Borough Manager to implement diversion strategies for at-risk populations.
Provide enhanced notification and support for vulnerable populations.
Collaborate with operations staff to improve systems for bail payment facilitation and service offerings.
Participate in training on working with vulnerable populations, conflict resolution, and motivational interviewing.
Supervise Pretrial Associates in gathering information for release eligibility.
Monitor and support Pretrial Associates and interns in data gathering and pilot programs.
Monitor data entry, verification, transcription of criminal history records, and potential bail sureties.
Ensure staff productivity during shifts.
Lead by example to communicate agency values and motivate staff.
Oversee daily site operations, including workflow, distribution, quality assurance, and scheduling.
Train new and current Pretrial Associates on agency protocols.
Evaluate the performance of Pretrial Associates.
Be flexible and creative in problem-solving and multitasking.
Review daily reports and prepare monthly bail expediting reports.
Troubleshoot issues with programs, services, reports, facilities, or courts.
Assist in compiling statistical data and reports.
Participate in agency studies, operational initiatives, research, and special projects.
Notify and work with management on office, facility, and IT issues, identifying solutions.
Participate in monthly individual supervision meetings with the Borough Manager.
Attend monthly town hall and other meetings, potentially outside scheduled work hours.
Collaborate with court partners on bail expediting and notification efforts.
Represent CJA at conferences and recruitment events.
Participate in meetings with the Mayor’s Office of Criminal Justice and other agencies.
Perform other tasks as outlined by management.

Requirements

Internal candidates must have 2 years of employment as a PTA or comparable experience.
Candidates with prior supervisory experience are encouraged to apply.
Excellent working knowledge of Microsoft Word, Excel, Outlook, and other computer systems is essential.
Willingness and ability to work any assigned tour, as needed, to include evenings and weekends.
Comfortable acting as a liaison and advocate across all pretrial settings.
Knowledge of the NYC Criminal Justice system and/or work experience in pretrial justice is preferable.
Excellent organizational, multitasking, communication, and interpersonal skills.
Proficient computer skills, data collection, and writing skills.
Internal applicants must be in their current role for at least 1 year and in good standing (no disciplinary action within 90 days) to be eligible for this role.

Skills

Energetic and motivated
Innovative and resourceful
Ability to take direction and work independently, as well as collaboratively
Passion for working with youth and other vulnerable populations
Compassion and understanding
Open to learning new methods of working with youth and other at-risk populations
Ability to multitask
Communicate effectively with diverse communities, families, and stakeholders
Strong problem-solving skills
Informed decision-making
Good judgment
Demonstrated ability to build relationships and networks
Manages multiple priorities
Good self-management skills
Good time management skills
Strong interpersonal skills
Ability to quickly respond to employee concerns about workflow
Adjusts quickly to changing priorities and conditions
Copes effectively with complexity and change
Reaches out to peers and cooperates with co-coordinators
Establishes collaborative working relationships

Location

Bronx, New York

Work Type

100% in person
Flex role schedule
Mandatory overtime

Experience Level

Internal candidates must have 2 years of employment as a PTA or comparable experience.
Prior supervisory experience preferred.

Education Level

Bachelor’s Degree in Social Service/Social Work, Criminal Justice, Criminal Psychology, or related field a preference.

Salary/Compensations

$71,609.72 + $5,012.68 - night differential annually

Benefits

Health, dental and vision insurance
Comprehensive mental health and wellness (EAP) plan
Four weeks’ vacation
Paid holidays
Retirement plan with employer matching contributions
Professional learning and development opportunities through partnerships and vendor services
Web-based, in-person professional development training
In-house job training and development

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization operating in partnership with the New York City Mayor’s Office of Criminal Justice.
CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research.
CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.
Information collected about arrestees and case processing is maintained in agency database systems for research on arrestee characteristics, case processing, court outcomes, and criminal justice policy reforms.
CJA’s programs operate in criminal courts and detention facilities 24/7 within the 5 boroughs of NYC, employing over 300 employees citywide.
CJA Values: Commitment to criminal justice reform, Fairness and presumption of innocence, Innovation in research and pilot programs.

Equal Opportunity

The New York City Criminal Justice Agency is an Equal Opportunity Employer.
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.
We encourage individuals of all backgrounds to apply.