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About the Role

Cyber Security NSW is seeking a Senior Coordinator to join the Cyber Incident Response Team. This role involves leading and coordinating technical specialists to support cyber incident response activities across the NSW Government, with a focus on operational efficiency, team leadership, and continuous improvement. The position requires fostering a collaborative work environment and ensuring alignment with ICT and cyber security strategies. This role includes participation in an on-call roster and may require work outside standard business hours in response to reportable cyber incidents.

Responsibilities

Develop, document, implement and monitor business systems, procedures and methods, and adapt processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery.
Lead and manage the coordination of a diverse group of technical professionals in the execution of cyber response, ensuring effective coordination, triaging and resolution of cyber incidents.
Manage and oversee operations, identifying, allocating and managing resources to ensure the delivery of core business requirements and the meeting of performance expectations.
Analyse and interpret operations performance data to proactively address trends and issues and support the senior leaders in leading change across operational teams to embed change in systems, policies and procedures, and ways of working.
Lead, manage and contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.
Develop and maintain strong working relationships and networks to ensure effective coordination of information, timely responses to meet business strategies, and foster a positive customer experience.
Develop, review and implement improved business procedures for cyber response capability, develop assessment protocols, guidance and supporting material, and facilitate technical advice and training to support professional development and capability building.
Maintain an in-depth knowledge of business operations, challenges and objectives, ensuring initiatives are integrated effectively into operational plans to deliver effective outcomes.

Requirements

Ability to participate in an on-call roster and work outside standard business hours, including weekends and public holidays, when responding to reportable cyber incidents.
Experience delivering high-quality business support services while managing competing priorities, tight timeframes and changing demands.
Proven ability to lead collaborative and high-performing teams, supporting team members to resolve issues and deliver quality outcomes in a complex environment.
Strong analytical and problem-solving skills, with the ability to continuously review and improve systems, processes and procedures while ensuring compliance with legislative and organisational requirements.
Must be an Australian Citizen with the ability to obtain and maintain a Baseline, or higher, National Security Clearance and successfully undergo a National Police Check.
Demonstrated technical experience in cyber incident response, including the use of cyber security tools, technologies and methodologies.
Ability to work on a continuous rostered on-call basis, including outside standard working hours such as evenings, weekends, and public holidays, as required.

Skills

Cyber incident response
Cyber security tools, technologies and methodologies

Location

Sydney CBD

Work Type

Full-time
Hybrid

Experience Level

Senior

Education Level

Industry-recognised cyber security certification such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager) is highly desirable.

Salary/Compensations

Clerk Grade 9/10 - $133,348 to $146,945 base salary p/a plus superannuation and annual leave loading.

Benefits

Flexible working arrangements
Ongoing learning and development opportunities
Flex time accrual for extra hours worked
Access to employee assistance programs
Inclusive culture
Four weeks annual leave
Paid sick leave, carer’s leave, and long service leave

About the Company

Cyber Security Defence & Capability (CDC) provides safeguarding measures to strengthen cyber security across the NSW Government.
CDC delivers cyber incident response and recovery capabilities, develops intelligence on the cyber threat landscape and issues alerts regarding vulnerabilities impacting NSW government systems and services.
Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.
Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service.
ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

We provide adjustments to the recruitment process for candidates, including individuals with disability.