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About the Role

Arsicault Bakery is seeking a part-time Shift Lead to contribute to our lively, fast-paced bakery environment. This role involves setting the standard for team members, providing exceptional customer service, and ensuring smooth front-of-house operations.

Responsibilities

• Set the standard for line-level team members.
• Provide exceptional customer service and maintain a professional, positive, and welcoming attitude.
• Lead and support the team by assigning tasks, providing guidance, fostering growth, and resolving conflicts.
• Oversee the packing and preparation of preorders, ensuring accuracy and timely dispatch.
• Manage employee breaks.
• Assist the General Manager in maintaining inventory and organizing the stock area.
• Provide training and guidance to line-level employees.
• Handle cash and money transactions responsibly, including splitting tips and counting the cash register.
• Have a comprehensive understanding of bakery products, ingredients, and preparation processes.
• Address and resolve customer complaints and grievances.
• Assign tasks to employees on the floor to maintain engagement and productivity.
• Assist in the maintenance and upkeep of bakery equipment.
• Adhere to and enforce proper opening and closing procedures.
• Master and regularly perform Barista job duties.
• Perform other duties as assigned.

Requirements

• 1-2+ years of service working in hospitality, restaurants, or a related field with a focus on customer service.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

• Customer service
• Team leadership
• Inventory management
• Cash handling
• Product knowledge
• Conflict resolution
• Barista skills

Location

• San Francisco

Work Type

• Part-time
• Onsite

Experience Level

• 1-2+ years

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• 22 - 24 USD Per annum

About the Company

• Since opening in 2015, Arsicault Bakery has become a San Francisco favorite, earning praise from Bon Appétit, KQED, CNBC, TripAdvisor, NBC Bay Area, SFGate, and more for our award‑winning croissants.
• We currently operate three locations across San Francisco and continue to grow.