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About the Role

This highly visible, front-of-house role is responsible for creating a warm, professional, and seamless experience for employees, clients, and visitors while supporting the day-to-day coordination of our newly refurbished workplace. Based primarily at reception, you will be the face of ISS, ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture.

Responsibilities

• Provide a welcoming front-of-house experience, greet employees and visitors, manage incoming calls, and respond to workplace enquiries.
• Conduct regular checks of meeting rooms, kitchens, and common areas to ensure they are clean, tidy, functional, and well presented.
• Encourage staff engagement in workplace activities.
• Support daily workplace operations, resolve issues, and escalate where required.
• Assist with meeting and event support, including room setup, furniture configuration, basic technology, visitor requirements, and coordination of training sessions, town halls, and client events.
• Work collaboratively with the Workplace/Facilities Coordinator and Manager, taking ownership of assigned tasks and helping prioritise daily activities.
• Maintain professional communication with employees, clients, contractors, and internal teams.
• Follow workplace safety and security procedures, reporting hazards and incidents promptly.
• Assist with additional workplace duties as directed by the manager.

Requirements

• Experienced in a professional environment (2–3 years minimum).
• Organised, methodical, and able to manage competing priorities.
• Professionally presented with excellent communication skills.
• Customer-focused and confident interacting with clients and staff.
• Skilled in Microsoft Office and comfortable with general IT systems.
• Experienced in event coordination or workplace support.
• Able to think on your feet and maintain calm in a fast-paced environment.
• Enjoys being part of workplace culture and encouraging engagement.

Skills

• Microsoft Office
• General IT systems
• Reception
• Customer Service
• Workplace Coordination
• Event Support
• Meeting Room Management
• Facilities Assistance
• Communication
• Problem Solving
• Time Management

Location

• Sydney

Work Type

• Full-time

Experience Level

• Senior
• 2-3 years minimum

Benefits

• Newly refurbished, modern and calm workplace environment.
• High-profile front-of-house role with strong visibility.
• Supportive team culture.
• Opportunities to grow your facilities career.
• Convenient CBD location with excellent public transport access.

About the Company

• ISS fosters a culture of inclusion and diversity.
• We are committed to fair pay and a safe working environment.
• Learn more about ISS in Australia and New Zealand on our website.

Equal Opportunity

• Welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.