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About the Role
The Workplace Technology (WPT) team at MSCI provides global, end-to-end digital workplace services, including endpoint management, collaboration tools, AV systems, and networking. This role focuses on providing dedicated on-site support in the strategically important Tokyo office, ensuring operational excellence and high-quality service delivery.
Responsibilities
- Serve as the primary on-site Workplace Technology engineer for the Tokyo office, providing hands-on support for laptops, desktops, printers, peripherals, and mobile devices.
- Manage and resolve incidents and service requests via ServiceNow, ensuring timely prioritization, SLA adherence, and quality resolution.
- Provide advanced troubleshooting for Windows 11, macOS, Microsoft 365, Outlook, Teams, VPN, remote connectivity, and enterprise applications.
- Support employee onboarding and offboarding — device provisioning, account setup, workstation configuration, and asset lifecycle management.
- Provide remote support to users working from home and assist with regional sites as needed.
- Manage and maintain AV systems in conference rooms, collaboration spaces, and executive boardrooms.
- Provide end-to-end IT and AV support for internal events (town halls, all-hands, leadership sessions) and external client-facing events.
- Ensure seamless technology delivery during VIP and executive visits, client presentations, and investor meetings.
- Support and troubleshoot Wi-Fi, network access points, LAN/WAN connectivity, and telecom infrastructure.
- Act as the local liaison with Japanese-speaking vendors, building management, and telecom/network service providers.
- Coordinate with regional and global infrastructure teams for escalations, change management, and project delivery.
- Support office moves, workspace reconfigurations, and facility technology upgrades.
- Participate in and lead local aspects of global and regional WPT projects (office buildouts, technology refreshes, platform migrations).
- Contribute to AI and automation initiatives — identify opportunities to leverage AI tools (e.g. Intelligent ticket triage, self-service automation) to reduce manual workload and improve service delivery.
- Proactively identify recurring issues, propose root-cause solutions, and contribute to knowledge base articles.
- Stay current with emerging workplace technologies, AI developments, and industry best practices.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- 3+ years of experience supporting a global Windows desktop environment with advanced troubleshooting and problem-solving skills.
- Strong knowledge of Windows 11, macOS, Microsoft 365, Azure Active Directory / Entra ID, Microsoft Intune, Autopilot, and modern endpoint management.
- Experience with collaboration and conferencing solutions (Microsoft Teams, Zoom), VPN, Wi-Fi, and VDI environments.
- Hands-on experience with AV systems – conference room setups, digital signage, and live event technology.
- Proficiency with ITSM platforms, preferably ServiceNow, including incident, request, and asset management workflows.
- Fluency in Japanese (native or business-level) and professional-level English – essential for vendor coordination, building management, and cross-team communication.
- Strong interpersonal skills with the ability to support VIP users, executives, and client-facing environments with professionalism and composure.
- Self-motivated, proactive, and able to work independently while collaborating effectively with a distributed global team.
- Experience with or keen interest in AI and automation tools – chatbots, intelligent ticket routing, AI-assisted troubleshooting, prompt engineering, or AI-driven service management platforms.
- Familiarity with Conditional Access Policies, PowerShell scripting, networking services (DNS, DHCP, TCP/IP), and Digital Experience Monitoring tools.
- Experience with asset management via CMDB, Device-as-a-Service models, and hardware procurement processes.
- Microsoft certifications (e.g., MS-102, MD-102, AZ-900) or equivalent industry certifications.
- Financial services industry experience.
- Curiosity and eagerness to learn and explore new technologies, with a growth mindset and willingness to experiment with emerging tools and platforms.
Skills
- Windows 11
- macOS
- Microsoft 365
- Azure Active Directory / Entra ID
- Microsoft Intune
- Autopilot
- Modern endpoint management
- Microsoft Teams
- Zoom
- VPN
- Wi-Fi
- VDI
- AV systems
- ServiceNow
- Incident management
- Request management
- Asset management
- Japanese
- English
- AI tools
- Automation tools
- PowerShell scripting
- DNS
- DHCP
- TCP/IP
- Digital Experience Monitoring
Location
- Tokyo
Work Type
- On-Site
Experience Level
- 3+ years
Education Level
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
Benefits
- Transparent compensation schemes
- Comprehensive employee benefits
- Flexible working arrangements
- Advanced technology
- Collaborative workspaces
- Access to Learning@MSCI platform
- AI Learning Center
- LinkedIn Learning Pro
- Tailored learning opportunities
About the Company
- MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.
Equal Opportunity
- MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.