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About the Role
Drive the end-to-end change management, communications, and training strategy for the QMS team’s transition into Nine’s core enterprise systems. Ensure seamless operational adoption, accurate pay processing, and minimal business disruption.
Responsibilities
- Lead change impact assessments, maintain risk registers, and build readiness checklists.
- Execute end-to-end communications tailored to diverse audiences.
- Draft Order2Cash Standard Operating Procedures (SOPs).
- Facilitate end-user training by adapting existing group collateral.
- Design go-live and embed plans.
- Establish clear escalation pathways to transition inquiries into existing Business Support channels.
Requirements
- Proven experience executing change management programs using Prosci ADKAR methodology within complex, fast-paced environments.
- Prior hands-on experience with ERP, HRIS, Payroll, or Expense system rollouts (Workday, Chris21, HumanForce, D365, or Concur Expenses strongly preferred).
- Exceptional written and verbal communication skills, with a track record of translating complex technical workflows for audiences from operational staff to C-suite leaders.
- Demonstrated capability in conducting Change Impact Assessments, measuring organizational readiness, and delivering targeted training.
- Must have the right to lawfully work and live in Australia.
Skills
- Change Management
- Prosci ADKAR methodology
- ERP system rollouts
- HRIS system rollouts
- Payroll system rollouts
- Expense system rollouts
- Workday
- Chris21
- HumanForce
- D365
- Concur Expenses
- Written communication
- Verbal communication
- Change Impact Assessments
- Organizational readiness measurement
- Training delivery
Location
- North Sydney
Work Type
- Hybrid
- Contract
Experience Level
- Experienced
- Lead
Benefits
- 18 weeks paid parental leave with no distinction between primary and secondary carers
- Access to 'Employee Exclusives' program
- Digital newspaper subscription to our mastheads
- Annual gift voucher for Stan subscription
About the Company
- Nine is Australia’s largest locally owned media company.
- Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.
- Our content reaches almost every Australian - meaning what we do has real impact.
- We bring people together, celebrate the big moments, and capture the everyday ones.
- Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
- We’re evolving and we need people like you to bring new ideas, innovate and make your mark.
Equal Opportunity
- We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
- We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
- Should you require any adjustments to the recruitment process, please advise us when you apply.