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About the Role

WASH is seeking a National Trainer to design, develop, and deliver engaging training programs across the organization. This role supports nationwide teams by assessing training needs, providing expert instruction, co-developing curriculum, and consulting with leadership to align training with business goals. The position requires independent decision-making, subject-matter expertise, and the ability to manage training initiatives with minimal supervision, focusing on building technical expertise, reinforcing safe work practices, and supporting a services-based approach.

Responsibilities

Deliver hands-on training for the installation, commissioning, and repair of commercial laundry appliances with associated payment systems.
Provide technical, safety, procedural, and customer-service training to employees and fellow training representatives.
Deliver training on the operation, commissioning, installation, and repair of Commercial Laundry appliances.
Conduct New Product Introduction (NPI) training.
Facilitate train-the-trainer courses to branch level training representatives.
Cross-train other trainers to standardize teaching quality.
Develop and incorporate Customer Experience and Customer Satisfaction training content into technical training programs.
Provide independent judgment and discretion in designing and delivering training programs tailored to regional needs and business objectives.
Deliver engaging training through multiple modalities: in-person, virtual, webinars, academies, and train-the-trainer programs.
Consult and assist in the creation of interactive media assets for improved field performance.
Interpret OEM products and associated documentation for incorporation into “WASH Pro” training programs.
Define and monitor program-success measures, including training effectiveness and operational gaps, and recommend improvements.
Analyze results, identify root causes of program gaps, and recommend corrective actions and longer-term improvement priorities to business leaders.
Conduct audits of branch-led training sessions to evaluate goal achievement or recommend improvements.
Evaluate trainer performance and Train-the-Trainer session effectiveness, identifying gaps to recommend and implement improvements.
Conduct Field Ride-Alongs to assess technician skill levels, identify gaps, ensure adherence to procedural practices, and compliance with safety practices; conduct remedial or targeted training as required.
Partner with business leaders and subject-matter experts to align training content with organizational goals.
Assess and incorporate “Customer-Service” practices into technical training programs to promote an “Industry Leading Service” culture.
Collaborate with content creation experts and provide subject matter expertise for the development of presentations, job-aids, and documentation.
Ensure safety practices and procedures are incorporated into all training programs.
Attend OEM training for knowledge transfer and tailoring course content for employee audiences.
Maintain accurate training attendance, post-course feedback, and activity tracking records.
Travel outside of regions for audits, cross-training, OEM training, and content development.
Travel extensively within regions to conduct branch upskilling and Train-the-Trainer courses.
Serve as a liaison between training, operations, and leadership teams.
Maintain expertise in industry trends, best practices, and organizational systems.
Perform other duties as assigned.

Requirements

5+ years of related Operations experience (service, installation, production) and/or bachelor’s degree in education, Technical Training, organizational development, or related field, or an equivalent combination of education, training and experience.
Requires independent judgment and discretion in developing, designing and delivering training programs.
Strong communication, presentation, coaching, and relationship-building skills.
Strong time-management and organizational skills.
Comfort with public speaking to audiences of varying sizes.
Ability to work independently to meet business leaders' needs for training services.
Ability to independently manage multiple projects with moving deadlines.
Working knowledge using Microsoft programs (Teams, PowerPoint, Excel, Word, etc.).
Experience delivering virtual training using MS Teams.
Ability to travel extensively (50 – 70%).
Good driving record to allow for regional and cross-regional travel utilizing rental vehicles or company fleet vehicles.
Multilingual skills may be required for some regions.

Skills

Technical Training
Curriculum Development
Instructional Design
Presentation Skills
Coaching
Relationship Building
Time Management
Organizational Skills
Public Speaking
Independent Work
Project Management
Microsoft Office Suite (Teams, PowerPoint, Excel, Word)
Virtual Training Delivery (MS Teams)
Customer Service Training
Safety Training
Product Knowledge Transfer
Training Auditing
Performance Evaluation
Field Assessment
LMS Platforms
Video Conferencing

Location

USA
Canada

Work Type

Remote
Office-based
On-site
Field

Experience Level

5+ years of related Operations experience

Education Level

Bachelor's degree in education, Technical Training, organizational development, or related field
Equivalent combination of education, training and experience

Salary/Compensations

$75,000 to $95,000 annually

About the Company

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc).
We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values.
We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations.
We have been the foundation of many successful careers.
At our core we are an innovation driven, fast-paced team environment with a high performance culture.
If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you.
We invite you to bring your passion and experience to our team!