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About the Role

This is a temporary, project-based role focused on technology leadership and operational improvement for a consulting engagement in Tokyo. The role involves maintaining continuity across back-office and retail applications, supporting the local applications team, coordinating with vendors and international teams, and enhancing documentation and role clarity during a leadership gap.

Responsibilities

• Support the day-to-day coordination of back-office and retail applications.
• Provide practical leadership support to the local applications team.
• Monitor operational priorities, system issues, and project activities.
• Coordinate with local, regional, and global technology teams.
• Manage communication and follow-up with external technology vendors.
• Support applications related to enterprise resource planning, warehouse management, order management, retail operations, payments, and business reporting.
• Help resolve or escalate application issues that may affect business operations.
• Review current processes, responsibilities, and support arrangements.
• Clarify ownership across local teams, international teams, and external vendors.
• Document recurring activities, system knowledge, key contacts, dependencies, and open issues.
• Organize existing technical and operational documentation.
• Identify missing, outdated, or inaccessible documentation.
• Improve the visibility of team priorities, responsibilities, and ongoing work.
• Support knowledge transfer and handover to a permanent leader or successor.
• Identify practical opportunities to improve coordination, documentation, and ways of working.
• Communicate technical information clearly to both technical and business stakeholders.

Requirements

• Experience in technology applications management.
• Experience in technology team leadership.
• Experience in application support and service management.
• Experience in project or program management.
• Experience in vendor management.
• Experience with back-office applications.
• Experience with retail technology applications.
• Experience with enterprise resource planning systems.
• Experience with warehouse management systems.
• Experience with order management systems.
• Experience with point-of-sale or payment systems.
• Experience with business intelligence or reporting applications.
• Experience with application support in a multinational company.
• Experience coordinating between local and international technology teams.
• Experience with process documentation and knowledge management.
• Experience with role and responsibility mapping.
• Experience with technology operations in retail, consumer goods, beauty, luxury, or a related industry.
• Japanese language fluency.
• Business-level English communication skills.

Skills

• Strong understanding of application operations and support.
• Ability to lead and coordinate a small technical team.
• Experience managing multiple vendors and service providers.
• Ability to organize priorities, issues, dependencies, and follow-up actions.
• Practical knowledge of enterprise resource planning, warehouse, order management, retail, payment, or reporting systems.
• Ability to review current processes and explain how work is performed.
• Strong documentation and knowledge-transfer skills.
• Ability to turn informal or incomplete information into clear, structured materials.
• Ability to clarify responsibilities across internal teams and external providers.
• Strong problem-solving and organizational skills.
• Ability to work independently with limited documentation.
• Clear written and verbal communication skills.
• Ability to communicate effectively with both technical and business stakeholders.
• Experience with shared documentation platforms is preferred.

Location

• Tokyo
• Within the 23 wards of Tokyo

Work Type

• Hybrid
• Quasi-Mandate Contract

Experience Level

• Experienced

About the Company

• EY Strategy and Consulting Co., Ltd. is a consulting service team within EY Japan Consulting that specializes in helping organizations solve business challenges through Work Design consulting.
• Their approach focuses on improving how work is performed across people, processes, and systems.
• They support clients by reviewing how teams operate, documenting processes, clarifying responsibilities, improving coordination, and helping organizations build sustainable ways of working.