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About the Role

Manage all aspects of claims management in line with legislation and business rules, supporting injured workers with the goal of timely and sustainable return to work.

Responsibilities

• Proactively handle all aspects of claims management in alignment with legislation and business rules
• Collaborate with internal and external stakeholders to develop claims strategies
• Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues
• Deliver exceptional customer service and maintain high organisational standards

Requirements

• Experience in claims management
• Minimum 1-2 years Workers Compensation experience
• Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
• An ability to work effectively with a range of internal and external stakeholders
• Sound organisational skills and ability to prioritise a high workload
• Excellent written and verbal communication and interpersonal skills
• Understanding of medical terminology

Skills

• Customer service
• Organisational skills
• Adobe
• Microsoft Office suite
• Word
• Excel
• Written communication
• Verbal communication
• Interpersonal skills

Location

• Sydney
• Speers Point
• Singleton
• Woonona

Work Type

• Fixed-term
• Full-time
• WFH flexibility available after training period is complete

Experience Level

• Minimum 1-2 years Workers Compensation experience

Benefits

• Friendly and supportive team culture
• 7.25-hour days, Monday to Friday
• 5 weeks annual leave
• 18 days personal leave & 3 days family and emergency leave
• Onsite Parking available
• Superannuation co-contribution scheme
• Professional Development days
• Reward and Recognition program
• Retailer discounts through Smart Spending App

About the Company

• Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
• Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
• Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
• Visit us at https://www.coalservices.com.au/

Equal Opportunity

• Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts
• Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment
• We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us