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About the Role

This is an entry-level position within the Account Analyst job family, focused on gaining a foundational understanding of risk evaluation for new and renewal business. The role involves gathering and analyzing data, supporting underwriters and agents, and managing workflow from clearance to policy issuance.

Responsibilities

• Gathers, organizes, and enters information into pricing models.
• Performs initial analysis of exposure, loss, and coverage for the underwriter.
• Supports the underwriter and agent/broker with responsive service by managing workflow from clearance through policy issuance and file documentation.
• Coordinates service requests in a timely manner.
• Deconstructs submissions by identifying, gathering, and entering information into systems, pricing tools, and models.
• Flags referral triggers and initiates/manages requests to internal service providers.
• Gathers, analyzes, and ensures the accuracy of pricing and proposal information.
• Provides customer service to brokers and agents to facilitate business processing.
• Answers questions and resolves problems related to policy transactions, billing, and service needs.
• Executes post-sale account management workflow, including billing initiation, policy issuance, account agreements, and file documentation.
• Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary.
• Supports the underwriter with mid-term account reviews, stewardship, ongoing service, service planning, and endorsements.
• Multitasks across multiple systems simultaneously.

Requirements

• Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability, and ability to learn/apply new information quickly and accurately.
• Requires 2 or more years of related work experience.
• Associates or bachelor’s degree preferred or equivalent experience.

Skills

• Critical thinking
• Problem solving
• Decision making
• Customer focus
• Detail orientation
• Written communication
• Verbal communication
• Organization
• Adaptability
• Courtesy
• Dependability
• Ability to learn/apply new information quickly and accurately
• Multitasking across multiple systems

Location

• Hybrid

Work Type

• Hybrid
• Twice a Month in-office for those within 50 miles of select offices

Experience Level

• Entry level
• 2 or more years of related work experience

Education Level

• Associates or bachelor’s degree preferred or equivalent experience

Salary/Compensations

• The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Benefits

• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Opportunities provided through Employee Resource Groups

About the Company

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Equal Opportunity

• Liberty Mutual is an equal opportunity employer.
• We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
• Fair Chance Notices
• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco