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About the Role

These roles are a great entry point into financial services for someone keen to build experience in a customer-focused, regulated environment. You’ll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one. This is a fast-paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy. The work requires consistency and attention to detail, and you’ll also gain exposure to a wide range of customer interactions and processes.

Responsibilities

Respond to customer enquiries via phone and email.
Take ownership of issues and see them through to resolution.
Balance competing priorities while maintaining accuracy and attention to detail.
Communicate clearly, calmly and professionally - even under pressure.
Actively listen and tailor your approach to each customer.
Keep up to date with evolving products, systems and processes.
Identify opportunities to improve the customer and team experience.
Handle a mix of enquiries - some straightforward and educational, others more complex.
Support customers at important moments in their retirement journey.
Blend frontline customer support with email enquiries, operational processing and quality-related tasks.

Requirements

Previous customer service experience (either over the phone, in writing or face-to-face).
Comfortable working in a structured call centre environment.
Confidence working across multiple systems and following procedures.
Care about finding the right solution for the customer and our business.

Skills

Strong written and verbal communication skills.
Great soft skills - curiosity, humility and active listening.
A calm, composed approach in a fast-paced setting.
High attention to detail and accuracy in record-keeping.
Adaptable.
Customer-focused.
Communicates clearly with a wide range of people.
Confident speaking with customers over the phone.
Adaptable in their approach.
Able to stay calm when things get busy.
Consistency and attention to detail.
Empathy.
Professionalism.
Strong listening skills.

Location

Sydney CBD

Work Type

Hybrid
12 month contract
Max Term (Fixed Term)

Benefits

Access to a range of exclusive employee benefits that will support you both personally and professionally.

About the Company

Challenger Limited is an ASX-listed investment management firm managing $128 billion in assets (as at 31 March 2026).
Life with us is fast moving and always exciting.
Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.
We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
Working at Challenger means being part of a diverse, connected team that has fun and loves what they do.
We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.
Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen.
Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

Equal Opportunity

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.
Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.