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About the Role

The Account Manager plays a key role in building strong client relationships and ensuring projects run smoothly from start to finish. This role involves understanding client needs, collaborating with internal teams, and managing projects on time and within budget. It also includes identifying opportunities for account growth through upselling and cross-selling to deliver a great client experience.

Responsibilities

• Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts.
• Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact.
• Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction.
• Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue.
• Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships.
• Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively.
• Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.
• Maintain accurate account, opportunity, forecast and client records.
• Monitor account performance and proactively identify risks, opportunities and actions required to achieve commercial and client outcomes.

Requirements

• Bachelor's degree in business administration, marketing, project management or a related field.
• Proven experience as an account manager or project manager in a customer-facing role, preferably in the same industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving and negotiation skills to address client concerns and achieve win-win outcomes.
• Results-oriented mindset with a proven track record of meeting or exceeding sales targets.
• Proficiency in using CRM/ERP software and other relevant sales and productivity tools.
• Adaptability and resilience to thrive in a fast-paced and dynamic environment.
• Strong organisational skills to manage multiple clients and prioritise tasks effectively.
• Knowledge of the industry and understanding of the client's business domain an advantage.

Education Level

• Bachelor's degree in business administration, marketing, project management or a related field.

Benefits

• Annual market competitive bonus program
• Thrive Program including a suite of flexible work options
• Dedicated time to prioritize health and wellbeing (e.g., virtual Yoga or meditation sessions)
• Global Wellness paid day off
• Give Back Day for community impact

About the Company

• For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.
• We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.
• We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
• Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.
• We are industry leaders who have won awards and set records.
• We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
• We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
• Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
• Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
• Join a Crew that Cares
• Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.
• We skip the red tape and aim to always stay nimble.
• We’re proud of where we’ve been and are energized by where we’re going.
• We encourage ideas and perspectives because we know the more we have, the better we are.
• We work hard but have fun along the way.
• We push the boundaries but keep it real and authentic.
• We believe in the values that got us here are the ones that will continue to lead us forward.
• We are excited by what we’ve accomplished, but know the best is yet to come.

Equal Opportunity

• Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).