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About the Role

Convene Hospitality Group is seeking an experienced and dynamic General Manager to spearhead the opening and ongoing operation of The Aperture, a new immersive experiential event destination. The General Manager will be the strategic and operational leader, responsible for the venue's overall success, financial performance, and guest experience, overseeing all departments and driving revenue while managing expenses and leading a high-performing team.

Responsibilities

Provide vision, direction, and day-to-day leadership for all venue departments.
Oversee and support department heads, including Event Services Manager, Beverage Manager, Event Producers, and AV Production Team.
Foster a culture of excellence, collaboration, and accountability.
Recruit, train, mentor, and develop team members to achieve operational and financial goals.
Ensure the venue is guest-ready and delivers a world-class experience for every event.
Oversee event logistics, setups, beverage program execution, AV production, and vendor coordination.
Work in coordination with Catering Partners to ensure the client vision is executed to CHG standards.
Monitor and continuously improve operational workflows for efficiency and quality.
Implement and enforce venue policies, safety protocols, and compliance with local regulations.
Develop, manage, and achieve the venue’s annual budget, including revenue, expenses, and profitability targets.
Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
Negotiate vendor contracts and optimize cost controls without compromising quality.
Drive strategies to increase revenue opportunities and maximize event profitability.
Serve as the senior point of contact for clients, vendors, and key partners when needed.
Support the sales and production teams to ensure events are executed according to client expectations.
Address escalated issues with professionalism, ensuring client satisfaction and repeat business.
Identify opportunities for new services, process improvements, and venue upgrades.
Partner with ownership to develop long-term growth strategies and implement best practices.
Monitor industry trends to keep the venue competitive and innovative.

Requirements

5+ years of senior leadership experience in event venue management, hospitality, or a related field.
Proven experience managing third-party catering partners while ensuring seamless alignment with venue operations, client expectations, and high standards for quality and service.
Proven track record of achieving financial targets and driving revenue growth.
Strong operational expertise in event logistics, beverage programs, and technical production.
Exceptional leadership, communication, and team-building skills.
Ability to manage multiple priorities in a fast-paced, event-driven environment.
Proficiency with budgeting, financial reporting, and KPI analysis.
Flexibility to work evenings, weekends, and holidays to support event operations.

Skills

Event venue management
Hospitality
Third-party catering partner management
Financial target achievement
Revenue growth
Operational expertise
Event logistics
Beverage programs
Technical production
Leadership
Communication
Team-building
Budgeting
Financial reporting
KPI analysis

Location

New York City

Work Type

Full-time

Experience Level

Senior leadership

Salary/Compensations

$130,000 - $140,000
Eligible for annual incentive performance bonus plan

Benefits

Day-one health coverage for you and your family
24/7 virtual care
Emotional well-being support
Fertility & family planning benefits
Generous PTO
Your birthday off
Paid parental leave
Year-end holiday closure
401K with company match
Support for education, courses, and certifications
Ongoing career growth opportunities
Recognition programs
Volunteer and give-back opportunities

About the Company

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
The Aperture is Convene Hospitality Group’s newest immersive experiential event destination opening in Spring 2027 in the heart of New York’s Flatiron district.
Spanning 26,000 square feet across two floors, The Aperture is a dynamic canvas designed for New York’s most immersive moments from brand activations and fashion shows to product launches, live performances, multi-sensory conferences, and celebrations for up to 1,000 guests.
The space features a 165-foot digital canvas with 270-degree projection mapping, allowing each event to be transformed through technology, creativity, and thoughtful design.
As we bring The Aperture to life, we’re building an opening team of hospitality-minded, creative, and collaborative talent who are excited to help shape a new venue from the ground up and deliver high-touch, personalized experiences for every client and guest.

Equal Opportunity

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.