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About the Role

The Senior IT Manager - Infrastructure Platforms leads the administration, support, and operational stability of core infrastructure platforms, including Windows Server, Linux, AIX, enterprise storage, and backup services. This role provides hands-on leadership for a team of infrastructure professionals, ensuring critical systems are secure, highly available, and recoverable, aligning with business, regulatory, and operational requirements. The position collaborates with various IT and business teams to deliver resilient infrastructure services and requires a blend of technical depth, people leadership, operational discipline, and experience in regulated environments.

Responsibilities

Lead and manage the day-to-day operations of infrastructure teams supporting Windows, Linux, AIX, storage, and backup environments.
Supervise, coach, and develop system administrators and engineers.
Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
Oversee lifecycle management for servers, operating systems, storage platforms, and backup systems.
Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities.
Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, and compliance.
Establish and enforce infrastructure standards for system builds, operational procedures, documentation, change controls, and platform governance.
Coordinate major incident response for supported platforms.
Support audits and examinations by preparing evidence and responding to control inquiries.
Manage vendor relationships for infrastructure hardware, software, maintenance, and support services.
Contribute to strategic planning for infrastructure modernization, automation, cloud integration, data center operations, and platform roadmap development.
Collaborate with application and database teams to support system performance and infrastructure requirements.
Drive automation and operational efficiency through scripting, configuration management, and standardized deployment processes.
Own capacity and performance management for compute, storage, and backup environments.
Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management.
May require participation in an on-call rotation, after-hours maintenance, disaster recovery testing, and incident response.

Requirements

Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering.
7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms.
3+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility.
Demonstrated experience supporting Windows Server, Linux, AIX, enterprise storage, and backup platforms.
Strong understanding of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support.
Experience with change management, incident response, root cause analysis, and operational documentation.
Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders.
Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations.
Experience in the banking, financial services, or other highly regulated industries.
Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads.
Familiarity with regulatory and control frameworks relevant to financial institutions.
Experience with enterprise backup and recovery tools, storage area networks, replication technologies, and data retention controls.
Experience managing AIX on IBM Power Systems.
Experience with virtualization platforms such as VMware or Hyper-V.
Exposure to infrastructure automation using PowerShell, Python, Ansible, or similar tools.
Experience with monitoring and observability platforms.
Familiarity with Active Directory, LDAP, DNS, DHCP, file services, and identity-integrated infrastructure services.
Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing.
Knowledge of hybrid cloud connectivity and infrastructure integration strategies.

Skills

Infrastructure leadership
Hands-on technical depth
Managerial accountability
Windows Server administration
Linux administration
AIX administration
Enterprise storage concepts
Backup and recovery operations
System hardening
Vulnerability remediation
Infrastructure security controls
Incident management
Problem management
Root cause analysis
Technical documentation
Standards development
Runbook creation
Procedure development
People management
Mentoring
Team development
Organizational skills
Prioritization skills
Decision-making skills
Written communication skills
Verbal communication skills
Collaboration skills
Standard Development Life Cycles (Waterfall or Agile)
System and data design

Location

Arizona
North Carolina
Texas

Work Type

Remote
On-call rotation
After-hours maintenance activities

Experience Level

Senior
8 years' experience
12 years' experience
7+ years of progressive IT infrastructure experience
3+ years of leadership or management experience

Education Level

Bachelor's Degree
High School Diploma or GED/Equivalent

Benefits

Competitive, thoughtfully designed and quality benefits program

About the Company

First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.