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About the Role

As a Systems Engineer III – Software Packager, you will be responsible for packaging and deploying new desktop software for internal requests and enterprise-wide projects. You will also provide software installation and deployment guidance to support teams, create custom reports, and perform compliance reporting and change management using industry-standard tools.

Responsibilities

• Create and modify software installation packages for macOS and Windows applications, ensuring adherence to enterprise standards and security protocols.
• Develop and maintain scripts and wrappers for automating application installations and deployments.
• Implement and manage privilege elevation solutions for application deployments.
• Create and maintain accurate documentation of packaging processes and procedures.
• Coordinate with stakeholders to gather application packaging, testing & deployment requirements.
• Assist with the automated deployment of packaged software using tools like Microsoft Endpoint Configuration Manager (MECM/SCCM) and Jamf.
• Perform testing and validation of application packages to ensure functionality and compatibility.
• Troubleshoot and resolve application and package-related issues.
• Provide support for desktop-related projects, including operating system upgrades, deployments, and patching.
• Ensure all application packages conform to established enterprise and industry security standards.
• Implement and maintain secure coding practices and integrate security testing into the development lifecycle.
• Regularly update and patch systems to address vulnerabilities.
• Adhere to strict access controls and the principle of least privilege.
• Work closely with other IT teams to ensure seamless software delivery.
• Communicate effectively with end-users and stakeholders to gather requirements, provide updates, and address concerns.
• Participate in incident response planning and execute recovery procedures.

Requirements

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer.
• Experience working on installation or application packaging teams in a large enterprise environment.
• Experience working in the banking or financial services industry is a plus.

Skills

• macOS and Windows Desktop Operating Systems
• Application packaging tools and technologies (e.g., MSI, MSIX, Flexera AdminStudio, App-V, PowerShell App Deployment Toolkit (PSADT), PowerShell)
• PowerShell for automation tasks, SQL queries, and creation of custom MECM reports
• Deployment tools like Microsoft Endpoint Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc.)
• Windows registry, PC security principles, and Group Policy Objects (GPOs)
• Troubleshooting desktop-related issues, including software and hardware problems, WMI & MECM client health issues
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Self-motivated, with a "can-do" attitude
• Strong customer service skills
• Experience with cloud technologies (e.g., Azure, AWS)
• Knowledge & familiarity with SQL & NQL
• Familiarity with Agile and Waterfall project management methodologies
• Knowledge of network topology and security principles
• Experience with enterprise applications specific to the banking industry
• Knowledge of collaboration tools like Slack, Jira, or Confluence
• Experience with DEX Platform (Nexthink, SysTrack, Titanium, etc.)

Location

• Arizona
• North Carolina
• Texas

Work Type

• Remote
• Full-time

Experience Level

• III
• 6 years
• 10 years

Education Level

• Bachelor's Degree
• High School Diploma or GED

Benefits

• Competitive, thoughtfully designed and quality benefits program

About the Company

• First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.