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About the Role

We are seeking an all-rounder Senior Data Analyst to analyze complex data from multiple sources to identify revenue, process, and business improvement opportunities, providing new information and insights to the business to inform planning, continuous improvement, and performance.

Responsibilities

• Identify, interpret, and analyze complex data using linking and statistical techniques to answer multifaceted business problems, including the identification of trends and/or patterns in complex data sets, and to create inference or insights.
• Lead the development and implementation of templates, databases, data collection systems, data analytics, and other strategies and solutions to optimize statistical efficiency and quality using best practice methodologies and industry-recognized standards and processes.
• Acquire data from primary or secondary data sources, create databases/data systems to expected standards, and coach team members to maintain systems.
• Oversee the filtering and cleaning of data to ensure the quality and accuracy of source data being built by team members.
• Produce reports, visualizations, and recommendations to answer complex business problems presented in the most appropriate format to ensure clarity for the target audience.
• Analyze and define new process improvement opportunities to support continuous improvement and business outcomes, providing advice to stakeholders on ways to improve the efficiency and reliability of data products and services.
• Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation, issues management, and negotiation to ensure delivery of services and achievement of outcomes and benefits, engaging with stakeholders at all levels.
• Build, lead, and manage a team of analysts, setting the pace to successfully deliver all key milestones and outcomes within scope, on time, and to expected standards; solving issues, unblocking problems, building capability, and guiding teams through the implementation of new processes.

Requirements

• Tertiary qualification in a related field such as actuary, econometrics, mathematics, or statistics at a top-tier institution.
• Demonstrated experience applying expert quality assurance, validation, and data linkage in the context of business need while identifying and embedding relevant and potentially new sources of data.
• Demonstrated experience responding to requests for information and advice while balancing competing demands to ensure objectives are achieved.
• Demonstrated experience providing concise advice and determinations in a dynamic and complex working environment where users may not understand the context, assumptions, and caveats associated with the data analysis products developed.
• Demonstrated experience creating concise presentations with data visualization.
• Minimum 5 years of experience in analytical roles.
• Proficient in analytic applications (Python, SQL, MS Excel, QGIS, and others).
• Excellent written and verbal communication skills.
• Be NSW residents or in the process of relocating to NSW.
• Hold appropriate working rights for the type of employment offered.

Skills

• Python
• SQL
• MS Excel
• QGIS
• Data linkage
• Statistical techniques
• Data visualization
• Stakeholder management
• Communication

Location

• Haymarket

Work Type

• Full-Time
• Permanent

Experience Level

• Senior
• Minimum 5 years

Education Level

• Tertiary qualification in a related field (actuary, econometrics, mathematics, or statistics)
• Advanced qualification in data science/mathematics/statistics (highly regarded)

Salary/Compensations

• $134,626 to $162,153 plus employer's contribution to superannuation and annual leave loading.

Benefits

• Employer's contribution to superannuation
• Annual leave loading

About the Company

• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

• We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.