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About the Role

The Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.

Responsibilities

• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations.
• Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership.
• Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions.
• Manage staffing for Operations Control Managers and Supervisors.
• Provide performance leadership and guidance to the SOC team and Hub organization.

Requirements

• In-depth knowledge of operations, management, logistics and technology
• Exceptional interpersonal skills
• Excellent verbal and written communication and presentation skills
• Proactive and self-directed management style
• Superior problem-solving skills
• Be an influencer among your peers and other leaders across the organization
• Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Demonstrated leadership ability and desire to work independently in a fast-paced environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

Skills

• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
• Knowledge of FAA and ATC practices and procedures
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving.
• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

Location

• United States

Work Type

• Full-time

Experience Level

• Manager

Education Level

• Bachelor’s degree and/or related field experience in an airline operational environment

Salary/Compensations

• $102,220.00 to $133,194.00
• Eligible for bonus and/or long-term incentive compensation awards

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
• Come join us to create what’s next. Let’s define tomorrow, together.
• At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com