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About the Role

We are seeking our first Director of People Operations to establish and lead the people function at Office Hours. This role will oversee programs and infrastructure impacting the employee experience, including performance management, employee relations, benefits, policy development, and HR systems. You will also lead the talent and recruiting team, influencing both candidate attraction and internal employee development.

Responsibilities

Design and manage performance review and promotion cycles, including calibration, manager enablement, and supporting systems and communications.
Partner with leaders on employee development planning and performance improvement strategies.
Act as a trusted advisor for employees and managers on workplace matters, leading investigations and coaching managers.
Develop and maintain employee handbook and people policies, managing the review, approval, and rollout process.
Administer benefits programs end-to-end, including evaluation, renewals, open enrollment, and new hire enrollment.
Serve as the point of contact for employee benefits questions and report on program utilization and spend.
Own HRIS as system administrator, including configuration, integrations, and data integrity.
Build reporting to provide leadership visibility into headcount, attrition, and engagement metrics.
Design onboarding and offboarding programs to ensure new hire success and smooth employment transitions.
Implement recognition programs, rituals, and internal communications to bring company values to life.
Administer engagement and pulse surveys, sharing insights with leadership and driving action.
Lead and develop the Talent & Recruiting team.
Hire and manage an office manager & employee experience role.

Requirements

10+ years of progressive experience in people operations and HR business partnering, including leadership of a people function.
Experience at a company with under 150 employees, where you owned a broad scope and executed work directly.
Proven track record of designing and running performance cycles end-to-end.
Direct experience advising on employee relations matters with sound judgment on escalation.
Hands-on HRIS ownership as a system administrator, including configuration and data cleanup.
Experience leading teams, particularly talent & recruiting, with a clear philosophy on people development.
Excellent written communication skills for policy, program design, and engaging internal communications.

Skills

People Operations
HR Business Partnering
Performance Management
Employee Relations
Policy Development
Benefits Administration
HRIS Administration
Talent Acquisition
Recruiting
Team Leadership
Written Communication

Location

San Francisco
New York City

Work Type

Hybrid

Experience Level

Director
10+ years

Salary/Compensations

$150,000-$170,000 base
Discretionary performance bonus

Benefits

Competitive salary and equity
Medical coverage
Dental coverage
Vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off
Company holidays
Annual company off-sites
Parent-friendly policies
Remote flexibility
Paid family leave

About the Company

Office Hours is an on-demand expert network connecting organizations with experts across various domains, facilitating advisory work, projects, and AI model training.
The platform manages screening, compliance, scheduling, and payments to focus on knowledge sharing and impact.
Office Hours is a hyper-growth, profitable company expanding its expert network, offices, and products.
Headquartered in San Francisco, with offices in Brooklyn and Bangalore.
Customers include digital health companies, technology firms, investment firms, consulting firms, and AI Labs.
Backed by top marketplace investors and operators.
Vision: To make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

Equal Opportunity

Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!