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About the Role

Seeking an Assistant Business Development Manager to lead a team fielding customer requests for Sales and Service, driving growth in an energetic dealership environment.

Responsibilities

• Manage a high volume of customer inquiries via phone, email, or text.
• Act as a liaison between customers and the sales and service departments.
• Answer inbound profit center calls for sales, service, and parts.
• Contact no-shows to reschedule missed appointments.
• Advise customers on special-order parts status, appointment reminders, and recall campaigns.
• Lead the Business Development Center team in responding to and nurturing internet sales leads to ensure dealership profit potential.
• Ensure high-quality, consistent, and professional customer communication using CRM, VinSolutions, call, text, and email functions.
• Lead communication with dealerships, leadership teams, and the Business Development Center team, bridging the gap between dealership and customer.
• Direct customers to product information and resources, staying updated on new products and their benefits.
• Collaborate with the Senior Management team to establish and monitor Business Development Center goals and benchmarks.

Requirements

• Previous automotive experience is REQUIRED.
• Must conduct oneself professionally.
• Must possess strong computer, organizational, and time management skills.
• Must have excellent communication and interpersonal skills.
• Must be a hard worker interested in a long-term career.
• Must be 18 years or older.
• Must be authorized to work in the US.
• Must have a valid driver's license.

Skills

• Computer skills
• Organizational skills
• Time management skills
• Communication skills
• Interpersonal skills
• CRM
• VinSolutions

Location

• Hoosick, NY area

Work Type

• Full-time

Experience Level

• Management experience

Salary/Compensations

• $40,000 to $70,000

Benefits

• Generous compensation based on experience
• Positive and family-friendly atmosphere
• Energetic and experienced Sales and Service team
• Responsive and motivated executive team

About the Company

• Joining a dealership with an energetic service advisor team, skilled technicians, a motivated executive team, and a fantastic community reputation.

Equal Opportunity

• Brown and Brown provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.