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About the Role
The Service Receptionist is the first point of contact for customers visiting Georgica Auto Holdings' service department, providing exceptional customer service and administrative support.
Responsibilities
- Greet customers warmly and professionally upon arrival, both in person and over the phone.
- Schedule service appointments efficiently and accurately, managing the service calendar.
- Collect and verify customer information and vehicle details for service write-ups.
- Clearly explain service options, costs, and estimated completion times to customers.
- Answer customer inquiries regarding service status, repairs, and general vehicle maintenance.
- Process service invoices, handle payments, and maintain accurate transaction records.
- Liaise between customers and service technicians, ensuring clear communication.
- Manage incoming and outgoing mail and deliveries for the service department.
- Maintain a clean, organized, and welcoming reception area.
- Assist with other administrative tasks as required by the service manager.
Requirements
- Proven experience in a customer service or receptionist role, preferably within the automotive industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficient in using computer systems and scheduling software.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional demeanor and a positive attitude.
- Ability to handle customer inquiries and complaints with tact and diplomacy.
- Valid driver's license preferred.
Skills
- Customer service
- Receptionist duties
- Scheduling
- Communication
- Organization
- Attention to detail
- Computer proficiency
- Scheduling software
- Multitasking
- Problem-solving
Education Level
- High school diploma or equivalent
- Some college coursework preferred
About the Company
- Committed to bringing passion and customer focus to the business.