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About the Role

Related Management Company Luxury team is searching for an individual with an entrepreneurial spirit to join our team as a Senior General Manager at our luxury 40-story high-rise, Fifteen Fifty, located at 1550 Mission Street in San Francisco.

Responsibilities

• Ensure that the residential community maintains the highest standards of excellence.
• Oversee the general day to day operations of our luxury residential building.
• Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
• Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork.
• Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Build and maintain strong relationships with residents, actively listening to their needs and concerns.
• Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided.
• Interface with our CX team to ensure compliance with brand strategy and service initiatives.
• Ensure efficient and courteous response to all resident requests.
• Handles all resident complaints expeditiously, diplomatically and professionally.
• Provides resolution to resident problems and on-going resident relations.
• Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Analyze financial statements utilizing knowledge and innovation to improve financial performance.
• Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

Requirements

• 5 + years of proven successful experience in a leadership role in the property management industry, overseeing 500 plus units.
• Results-oriented leader who demonstrates genuine care and concern for your team, vendors, and residents.
• Familiar with reading and writing budgets along with creating and analyzing variance reports.
• Possess a comprehensive understanding of all facets of Accounts Payable and Accounts Receivables.
• Committed to the mission of exceeding expectations and providing exceptional service to strengthen real estate value.
• Ability to multitask and remain composed in a fast-paced environment.
• Readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• Know the importance of doing the right thing - always, in all ways, even when no one's watching.
• Champion belonging, empowering people to be their best selves at work and at home.

Skills

• Proficient in leveraging technology tools and platforms including Microsoft Office, calendar management, our internal applicant database software (Yardi) and social media seamlessly.
• Exceptional communication and interpersonal skills, enabling you to build rapport with ease among our team, residents and vendors.

Location

• San Francisco

Work Type

• Onsite Housing

Experience Level

• 5+ years leadership experience in property management

Salary/Compensations

• $130,000 to $140,000

Benefits

• 19+ days paid time off
• Customizable total rewards package
• Medical, vision, and dental options
• Life insurance
• Employee Assistance Program
• 401(k)
• FSA & HSA
• Employer-paid life and AD&D insurance
• Paid leave & disability programs
• Mental health resources including counseling
• Fertility benefits such as surrogacy and adoption assistance
• Paid time off to volunteer
• Charitable donation matching
• Learning & training programs
• Tuition & certification reimbursement
• Internal advancement opportunities

About the Company

• Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C.
• We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
• At RMC, exceptional service, innovative design, and thriving communities define our work.
• Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

Equal Opportunity

• We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.