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About the Role

The Head of Operations is a senior leadership role responsible for the overall business results, day-to-day venue management, and exceptional guest experience at a live-entertainment and premium hospitality venue in Manhattan. This position requires strong leadership, operational discipline, and the ability to translate strategy into consistent execution, playing a key role in shaping the venue's operations and future growth.

Responsibilities

Own the P&L, reporting, and operating cadence.
Own overall venue performance, including revenue, labor, operating expenses, profitability, and guest satisfaction.
Serve as the primary operating partner to corporate leadership, providing clear reporting, insights, and recommendations.
Lead budgeting, forecasting, long-range planning, KPI development, and rigorous performance reviews.
Drive financial discipline across labor models, throughput, show utilization, and F&B performance.
Identify and pursue revenue expansion opportunities beyond core ticketing and F&B, including private rentals, buyouts, special events and retail.
Coordinate with the Partnerships team to identify and evaluate commercial opportunities.
Set the standard for execution in a live environment.
Translate strategic vision into disciplined execution across show operations, food & beverage, guest services, security, and facilities.
Act as the senior escalation point for complex operational, guest, safety, or staffing issues.
Ensure consistent operating standards, service quality, and compliance in a live entertainment and hospitality environment.
Manage the onsite staff, setting clear expectations, decision rights, and operating rhythms.
Support workforce planning, leadership development, and a high-accountability operating culture.
Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals.
Ensure a seamless, high-quality guest journey from arrival through departure.
Build scalable systems, processes, and operating playbooks to support growth and future venues.
Identify opportunities to standardize and improve execution without compromising creative integrity.
Play a key role in preparing the organization for multi-venue expansion over time.

Requirements

15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role.
Experience overseeing complex, customer-facing businesses with multiple operating functions, including hospitality, guest services, and live programming.
Proven track record of owning a P&L and driving financial and operational performance.
Strong financial and analytical skills, with experience in reporting to executive leadership and/or ownership.
Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments.
Experience serving as a senior point of escalation for operational, guest, staffing, or incident-related matters.
Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together seamlessly.
Experience identifying and implementing operational improvements that enhance efficiency, throughput, and guest satisfaction.
Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment.
Willing and able to work non-traditional hours, including nights, weekends, and holidays during operating periods.

Skills

Financial Acumen
Operational Discipline
Leadership
Strategic Planning
Budgeting
Forecasting
KPI Development
Performance Management
Revenue Expansion
Partnership Alignment
Team Management
Workforce Planning
Guest Experience Management
Problem-Solving
Communication
Organization
Attention to Detail

Location

Manhattan

Work Type

Onsite
Full-time

Experience Level

15+ years of experience
Senior Leader

Salary/Compensations

$170,000 - $210,000 base salary + Performance-Based Incentive

Benefits

Medical coverage
Dental coverage
Vision coverage
HSA eligibility
FSA eligibility
401k Employer Match at 4%
Competitive PTO policy
Company Holidays
Parental leave policy eligible after 6 months of service
Access to events at Barclays Center, subject to ticket availability

About the Company

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way.
As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
The company's portfolio includes media (BK Mag), Brooklyn Wine Club, and hospitality business developing several location-based entertainment properties.
Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base.
The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.
Core values include Integrity, Care, Growth Mindset, and Accountability.

Equal Opportunity

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.