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About the Role

We are hiring our first Engagement Manager in Austin to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let's talk.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Requirements

• 4-8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.

Location

• Austin

Work Type

• Onsite

Experience Level

• 4-8 years

Benefits

• Full medical, dental, and vision.
• FSA/HSA and life insurance are available.
• Meaningful equity ownership.
• Annual Learning Stipend: Books, courses, conferences, coaching, language lessons.
• Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
• Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits.
• Private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
• Flexible time off: A take-what-you-need vacation policy.
• Company offsites and events.

About the Company

• Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it.
• Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours, not weeks.
• Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into their biggest product, marketing, and growth decisions.
• World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling.
• Over 30% of our team are former founders, and multiple are competitive programming medalists.
• Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
• Traction: Already serving 15% of Fortune 100s. Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more — with teams telling us research that used to take six to eight weeks now happens in days.