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About the Role

The Mgr, Business Ops oversees a team responsible for pre-order operational activities, including systems and processes supporting sales quotes, orders, purchasing, pricing, and procurement. This role ensures operational excellence through technological improvements and efficiencies.

Responsibilities

• Manage, train, and develop Business Systems Analysts and Business Operations team members.
• Provide guidance to ensure smooth operation of systems and applications, fostering interdepartmental coordination.
• Maximize the efficiency of pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues.
• Resolve complex client, account, and processing issues and discrepancies.
• Build processes that meet business objectives and ensure compliance.
• Monitor financial data and recommend solutions to improve profitability.
• Determine stakeholder needs and incorporate them into strategic plans.
• Assist with special projects and provide ad hoc reports.

Requirements

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience in a multi-company and multi-location environment.
• Problem Solving: Attention to detail, eagerness to learn and develop new solutions, persistence in driving improvement, and process driven.
• Customer Service Orientation: Consistently meeting and anticipating internal customer needs, respecting others, and fostering positive working relationships.
• Ability to multitask and shift priorities to meet deadlines.
• Strong analytical skills and attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong team-building skills.

Work Type

• Hybrid

Experience Level

• 8+ years applicable experience and demonstrated success/knowledge
• 3+ years of specialized/industry experience
• 3+ years in Software Industry preferred

Education Level

• Bachelor’s degree (or equivalent experience)

Salary/Compensations

• $94,000 - $151,000 USD

Benefits

• Comprehensive health and wellness benefits.
• Opportunities for mentorship, continuing education, and career goal setting.
• Free LinkedIn Learning licenses.
• Mentoring Program.
• Policies built on mutual trust and support encouraging time off.
• Comprehensive support for international relocations and permanent residency processes.

About the Company

• Epicor is a team of 5,000 professionals creating a world of better business through data, AI, and cognitive ERP.
• We help businesses stay future-ready by connecting people, processes, and technology.
• Epicor employees are creating a more resilient global supply chain.
• We are Proactive, Proud, Partners.
• We offer training courses, mentorship, and continuous support to help employees thrive.
• Epicor is an essential partner for essential businesses that make, move, and sell the things the world needs.

Equal Opportunity

• Epicor is committed to creating an inclusive workplace and global community.
• We encourage individuals to apply even if their experience doesn't match every qualification.
• We are an equal-opportunity employer.