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About the Role
The Sales Associate develops deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results.
Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber security measures.
- Perform other duties, as assigned
Requirements
- Minimum of 4+ years experience in a commission-based luxury sales environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
- Ability to work a flexible schedule including evenings, weekends and holiday availability
- Highly collaborative; working with and through others in a team-oriented environment
- Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
- Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
- Has a strong understanding of current and emerging trends in fashion
- Possesses broad range of product knowledge across all merchandise categories in the store
- Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
Skills
- Sales
- Customer Service
- Clienteling
- Visual Merchandising
- Social Media Marketing
- Technology Proficiency
- Fashion Trend Analysis
- Product Knowledge
Location
- Onsite
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $17.60 - $24.00 per hour
- Eligible for commission
Benefits
- Competitive total compensation
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
- Comprehensive benefits package
- Enticing perks
- Pension matching
- Incentives
- Contests
About the Company
- Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow.
- Incredible partnerships with iconic luxury brands.
- Commitments to corporate social responsibility.
Equal Opportunity
- Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
- If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
- All requests are confidential and used only to meet candidate needs.