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About the Role

London Transport Museum is experiencing growth, supported by the LTM50 project, aiming to expand commercial revenue and enhance its offerings. This role will lead the Venue Hire and Catering function, driving revenue growth across venue hire, filming, photography, and catering, while ensuring exceptional customer experiences and operational excellence. You will be responsible for developing commercial opportunities, leading strategic partnerships, managing key supplier relationships, and ensuring the successful delivery of events within unique London venues.

Responsibilities

Lead the Venue Hire and Catering function.
Drive revenue growth across venue hire, filming, photography, and catering.
Ensure exceptional customer experiences and operational excellence.
Develop commercial opportunities.
Lead strategic partnerships.
Manage key supplier relationships.
Ensure successful delivery of events within unique London venues.
Manage procurement exercises, tender processes, and contract negotiations.
Manage supplier and catering contracts, ensuring service excellence, compliance, and value for money.
Lead, motivate, and develop high-performing teams.

Requirements

Commercially driven venue hire and events professional with experience balancing operational delivery with revenue generation.
Experience delivering commercial growth within venue hire, events, visitor attractions, heritage, arts, or cultural organizations.
Strong sales and marketing expertise with a track record of developing new business opportunities and increasing revenue.
Excellent stakeholder management skills, with the ability to build credible relationships across internal teams, senior leaders, partners, clients, and suppliers.
Experience working within complex stakeholder environments where commercial objectives, customer experience, and organizational priorities must be carefully balanced.
Strong operational background with experience leading events from enquiry through to delivery.
Financial management experience, including budgeting, forecasting, and commercial reporting.
Ability to switch between strategic planning and operational delivery.
Must be able to demonstrate right to work in the UK.
TfL is unable to offer visa sponsorship for this role.

Skills

Venue hire
Catering
Sales
Marketing
Stakeholder management
Procurement
Contract negotiation
Supplier management
Catering contract management
Operational management
Financial management
Budgeting
Forecasting
Commercial reporting
Team leadership
Strategic planning
Operational delivery

Location

London Transport Museum
Hybrid

Work Type

Hybrid working
Office based

Experience Level

Senior

Salary/Compensations

Circa £56,000 - £61,000

Benefits

Final salary pension scheme
Free travel on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
Hybrid working approach
Private healthcare discounted scheme
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

About the Company

London Transport Museum is part of the Transport for London family, operating at the intersection of culture, heritage, and commerce.
This is an opportunity to take ownership of a well-established commercial function at a time of significant investment and growth.
You'll play a key role in shaping the future of London Transport Museum's venue hire and catering offer, working across one of London's most recognised heritage brands.

Equal Opportunity

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve.
We believe that a diverse workforce enables us to deliver better services and outcomes.
Our goal is to make our recruitment as inclusive as possible.
As a Disability Confident Leader, we actively encourage applications from disabled people.
As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.
Selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently, and proportionately in line with our Disability Confident commitments.