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About the Role

Rakuten Rewards is seeking an Accounts Receivable Specialist/Analyst to join their Order to Cash (O2C) team within Finance. This role involves managing a portfolio of customer, advertiser, and agency accounts, overseeing the collections lifecycle from proactive outreach to dispute resolution and unapplied cash resolution. The position requires an understanding of affiliate marketing and agency-managed billing, with a focus on optimizing cash flow, minimizing debt, and improving collections performance through analysis and strategy development.

Responsibilities

Administers the accounts receivable process, ensuring timely and accurate billing, collections, and reporting.
Coordinates complex receivables functions, managing workflows and guiding team members to resolve escalated issues.
Analyzes complex accounts receivable data, identifying trends, discrepancies, and areas for improvement.
Communicates with customers and internal teams to address outstanding balances, resolve disputes, and maintain positive relationships.
Develops complex reports and analyses on receivables, providing insights to management.
Completes monthly reconciliations of accounts receivable balances, ensuring accuracy and identifying discrepancies.
Documents all receivable activities, maintaining clear and organized records.
Implements process improvements and best practices within the accounts receivable function.
Recommends adjustments and strategies for credit and collections processes.
Applies a working understanding of credit risk and payment terms to prioritize outreach and flag higher-risk accounts.
Partners with Finance Systems and O2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements.
Builds strong working relationships with agency and affiliate partner contacts to resolve payment issues efficiently.
Maintains accurate, detailed notes of all customer/agency interactions, commitments, and dispute status across systems.
Supports cash application research, payment discrepancy resolution, and account reconciliations, with attention to complexities of agency-managed and affiliate billing.
Contributes to month-end close activities, including aging analysis and collection forecasts.

Requirements

3+ years of experience in accounts receivable, collections, or a related Order to Cash function.
Experience working with or within agencies, advertisers, or the affiliate marketing industry.
Understanding of how agency-of-record and affiliate payout structures affect billing and collections.
Hands-on experience with systems such as Oracle, Salesforce, Tesorio, Kolleno, or HighRadius, or comparable AR/collections tooling.
Track record of managing a high-volume portfolio and meeting collections KPIs such as cash targets, DSO, and aging.
Excellent written communication skills and comfort engaging partners professionally and persistently via email.
Comfort navigating cross-functional stakeholders to drive dispute resolution.
Proficiency in Excel, including pivot tables and lookups.
Strong attention to detail managing a high-volume, varied portfolio.
Prior experience in the affiliate marketing, performance marketing, or agency ecosystem is preferred.

Skills

Accounts Receivable
Collections
Order to Cash (O2C)
Affiliate Marketing
Agency-Managed Billing
Cash Flow Optimization
Debt Minimization
Data Analysis
Process Improvement
Automation
Reporting
Excel (Pivot Tables, Lookups)
Oracle
Salesforce
Tesorio
Kolleno
HighRadius

Location

San Mateo, California

Work Type

Full-time

Experience Level

2-4 years Required
5-7 years Preferred

Education Level

Bachelor's Degree Required
Master's Degree Preferred
Certified Public Accountant (CPA) Preferred
Chartered Financial Analyst (CFA) Preferred

Salary/Compensations

CAD $55,456.00 - 85,923.20 annually

Benefits

Stock options
Health insurance
Vision insurance
Dental insurance
RRSP matching
Personal Time Off (PTO)
Volunteer Time Off (VTO)

About the Company

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
Rakuten International's business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands.
Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining.
Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind.

Equal Opportunity

Rakuten is an equal opportunity employer.
Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.
Any information received related to accommodation needs of applicants will be addressed confidentially.