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About the Role

Action Property Management, the leader in community management, is seeking a full-time Community Administrative Coordinator to join our team at our luxury association, The Infinity, located in San Francisco.

Responsibilities

• Serve as the primary point of contact for residents, vendors, and guests via phone, email, and in-person inquiries.
• Monitor and manage core inboxes.
• Answer and route calls and assist with general questions, requests, or direct inquiries to the appropriate team member.
• Create and distribute communications, including weekly newsletters, elevator announcements, resident signage, and special notices using platforms such as Canva and Constant Contact.
• Provide ongoing resident support.
• Maintain a resident calendar and curate a recommended vendor list for resident use.
• Perform new resident orientation for every new resident.
• Create and curate welcome materials and packages for new owners and tenants.
• Oversee move-ins and move-outs for new residents from start to end.
• Process and manage amenity reservations.
• Oversee bike and storage rentals, track fobs and transponders, and update vehicle registrations not linked to moves.
• Plan, execute, host, and attend resident events and activities throughout the year.
• Set up and maintain a schedule of recurring resident events.
• Organize holiday décor in lobbies and courtyard for the holiday season.
• Manage the resident events budget, with the assistance of the AGM or Front Desk Manager.
• Maintain accurate office and building records for all 655 units, both digital and hard copy.
• Process and track Check Request Forms and handle Accounting Processing as needed.
• Assist with Architectural Change Committee (ACC) Applications.
• Maintain, audit, and organize files for accuracy and accessibility.
• Generate and follow up on Work Orders as necessary.
• Maintain office organization, cleanliness, and supply inventory; order items for the Front Desk, Engineering, and Management, including coffee, water, and resident supplies.
• Ensure all homeowner supplies are in stock and priced appropriately.
• Support special projects and operational initiatives assigned.

Requirements

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
• Minimum of 6 months of relevant experience.
• Strong verbal and written communication skills, skilled in grammar, spelling, and letter composition.
• Familiarity with office equipment, including computers, scanners, and copiers.
• Dependable, punctual, and reliable.
• Professional manner and appearance.
• Ability to understand and follow directions accurately.
• Self-starter with good organizational skills, ability to prioritize, and time management skills.
• Ability to maintain a neat work environment.
• Enjoys working with people to help resolve matters.
• Ability to communicate questions, ideas, and concerns with supervisor.
• Ability to provide a high level of customer service and hospitality.

Skills

• Canva
• Constant Contact
• Microsoft Office Suite

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Minimum of 6 months of relevant experience
• Event planning or coordination experience within an HOA, hotel, hospitality, or similar service-oriented environment is highly preferred.

Education Level

• High School Diploma or equivalent
• Bachelor's Degree preferred

Salary/Compensations

• $27.00- $28.00 Per Hour

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Medical
• Dental
• Vision
• Pet insurance
• 401(k) with company match
• Life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

About the Company

• With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
• Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
• Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
• Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
• Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
• Action's goal is to attract and retain the best talent in the industry.
• We are proudly rated 4.3 Stars on Glassdoor.
• Values driven company culture promoting team work and excellence.
• At Action Property Management, we believe in creating an environment where you truly love where you work.
• We offer competitive pay and ample opportunities for career growth and advancement.
• We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
• Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
• Join us at Action Property Management and make a meaningful impact.

Equal Opportunity

• Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.