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About the Role

The Sr. Manager, Order Fulfillment & Data Analytics owns the end-to-end order lifecycle, focusing on automation to improve order release, shipment efficiency, fulfillment cost, and delivery time. This role involves bringing order decisioning logic in-house, utilizing AI and machine learning to replace manual processes with engineered decisions, and acting as the analytical conscience of the supply chain to identify and address value leakage.

Responsibilities

Lead the business case, vendor evaluation, selection, and implementation of an in-house or third party OMS and TMS platform.
Migrate all order-import, validation, allocation, and routing logic into the owned platform.
Partner with IT and external development resources on architecture, API/EDI integration, ERP interoperability, and data model design.
Build a centralized datastore consolidating order, inventory, freight, carrier, retailer, and financial data.
Baseline touchless performance and build a taxonomy of manual-touch reasons.
Design, deploy, and continually tune the rule sets, tolerances, and exception logic for releasing orders without human intervention.
Apply AI/ML to order screening for anomaly and fraud detection, auto-correction, predictive hold scoring, and auto-resolution of exceptions.
Deploy AI-assisted triage for orders requiring review, feeding resolutions back into the rules engine.
Define and operationalize the “ideal shipment” standard.
Attack the drivers of non-ideal shipments, including splits, short ships, and wrong-node allocation.
Optimize inventory positioning and allocation logic for complete order fulfillment.
Deploy AI-driven cartonization and packing optimization.
Own cost-to-serve visibility at multiple levels (order, SKU, channel, retailer, carrier, lane).
Implement AI-assisted rate shopping and carrier selection.
Reduce the cost of failure by eliminating upstream errors.
Prepare and manage department labour and SG&A budgets.
Own order cycle time end to end and drive down each segment.
Eliminate internal delays such as slow order release and hold queues.
Deploy predictive delay detection for at-risk orders.
Improve delivery-promise accuracy at the point of order.
Lead automated dashboards and self-serve reporting.
Deliver recurring gap analysis quantifying process failures.
Chair a recurring cross-functional operating review to hold teams accountable.
Use AI to accelerate analysis, including natural-language querying and automated root-cause narratives.
Hire, develop, and lead a team spanning order management operations and data analytics.
Raise the automation and AI fluency of the department.
Maintain workflows, process documentation, technical specifications, and SOPs.
Set individual objectives tied to department outcomes and coach to performance.

Requirements

Minimum 10 years managing ecommerce and/or retail order management and fulfillment processes in a highly analytical, metrics-driven environment.
Minimum 5 years leading and developing a team.
Demonstrated experience implementing or insourcing an OMS and/or TMS platform.
Proven track record automating manual fulfillment processes with measurable improvement.
Strong working knowledge of ERP systems, API and EDI transactions, WMS/3PL integration, and order management architecture.
Hands-on experience applying AI/ML to operational problems.
Experience deploying AI into a live operational workflow is a significant asset.
Experience managing 3PL, carrier, and technology vendor relationships, including contract negotiation and SLA enforcement.

Skills

SQL
BI tooling (Power BI or equivalent)
Python/R (strongly preferred)
Data modelling (strongly preferred)
Advanced Microsoft Office Suite

Location

North York, ON
Canada
US

Work Type

Remote-first Hybrid

Experience Level

10+ years managing ecommerce and/or retail order management and fulfillment processes
5+ years leading and developing a team

Education Level

Post-secondary degree in Business, Supply Chain, Statistics, Computer Science, or a related field

Salary/Compensations

$130,000 to $160,000 annually (CAD)

Benefits

Salary and bonus is based on experience and highly competitive
Benefits Package
An opportunity within a growing, fast-paced company, well established in its industry.
Fun! We celebrate successes and hold special events to build strong teams.

About the Company

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site.
We provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.
We continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.

Equal Opportunity

NewAge Products is an equal opportunity employer, committed to inclusion and diversity.
We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.