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About the Role
As a Guest Service Agent, you will ensure a seamless check-in and check-out process, spreading the light and warmth of hospitality by delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Ensuring a seamless check-in and check-out process.
- Delivering memorable experiences for every guest.
Requirements
- A minimum of 1 year of customer service experience.
- Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
- Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
- A genuine passion for hospitality and a commitment to delivering exceptional guest service.
- Previous hotel front desk experience is a plus.
Skills
- Customer service
- Communication skills
- Phone etiquette
- Hospitality
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 1 year of customer service experience
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Dedicated caregiving concierge services.
- Crisis concierge for practical support and emotional care.
- Free counseling and support through Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- Variety of health plans including checkups, dental cleanings, and glasses.
- Retirement plans.
About the Company
- Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether starting a career or exploring something new.