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About the Role

The Integrated Security Operations Manager will coordinate with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, or employees, and embedded services, who are working directly with Concentric clients.

Responsibilities

Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
Advocate for employee needs and escalate issues as necessary to HR or management.
Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
Facilitate communication between employees, clients, and internal teams to maintain alignment on operations.
Design, develop, and draft proposals, including budgets as needed
Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
Provide in-person management and direct Executive Protection support of complex security operations or protective details.
Provide direct billable consultative and/or security services as requested to clients globally
Act as the business representative in the great San Francisco, CA area for client requests and business development efforts
Security Operations staff Coordinator management
Oversight and development of the GSOC operations and scheduling
Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management
Lead key internal team and organizational initiatives
Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding identified risks to personnel, property, or reputation
Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy
Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets
Maintain a local Security License to provide armed and unarmed security work.

Requirements

Must be able to legally work in the country where this position is located without visa sponsorship
5+ years of supervisory experience
Excellent professional judgment and decision-making skills
Excellent organizational and problem-solving abilities with great attention to detail
Ability to handle sensitive employee and client matters with discretion and professionalism
Proficiency with Google Suite and Monday.com
Bachelor's degree or equivalent industry experience
At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
Experience developing and delivering protective protocols and measures at the organizational level
Experience working with contract staff and employees to provide comprehensive protective services
Experience partnering with a cross-functional team to deliver protective services.
Exceptional communication and interpersonal skills
Proven ability to transfer knowledge and inspire a growth mindset
HR-218 eligibility with active CCW (California mandatory, multi-state accepted), or BSIS Armed Guard Card and CCW
This position requires the ability to travel up to 30% of the time

Skills

Intelligence
Risk analysis
Threat management
Executive protection
Security operations
Business resiliency
Strategic security services
Intelligence services
Holistic security solutions
Intelligent security solutions
Strategic advisory services
Risk assessments
Physical protection
Threat intelligence
Open-source monitoring
Program audits
Secure embedded staffing
Training for security teams
Training for intelligence analysts
Google Suite
Monday.com
Protective security industry
Law enforcement
Government service
Protective protocols
Protective measures
Contract staff management
Employee management
Cross-functional team collaboration
Communication skills
Interpersonal skills
Knowledge transfer
Growth mindset
HR-218
CCW
BSIS Armed Guard Card
Embedded consulting
Managed services
Staffing models
Learning new software
Web-based tools
Human resource practices
High-net-worth family protection
Corporate protective details
Corporate security
Military
Law enforcement
Overseas environments

Location

San Francisco, CA

Work Type

Remote-friendly
Hybrid

Experience Level

5+ years of supervisory experience
At least 10 years of experience in the protective security industry, law enforcement, or similar government service.

Education Level

Bachelor's degree or equivalent industry experience
Bachelor’s degree in a related field

Salary/Compensations

$165,000—$175,000 USD

Benefits

HSA medical plan with 100% premium coverage for employee-only
PPO medical plan with substantial employer contribution for dependents
HSA employer contribution
Medical FSA
Employer-paid life insurance
Employer-paid short-term disability (STD)
Employer-paid long-term disability (LTD)
Employer-paid accidental death and dismemberment (AD&D) insurance
401k with employer match and immediate vesting
11 paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to Risk Intelligence Dashboard and GEAR App
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities

About the Company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services.
We provide holistic, intelligent security solutions for private clients and corporations globally.
Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results
Concentric - "Your World Secured"

Equal Opportunity

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort.
Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community.
We are creating a diverse environment and are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us.
You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.