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About the Role

The IT Support Technician I is an entry-level role focused on frontline incident response, break/fix support, routine administrative tasks, and IT project participation. This position is designed for rapid development into an independent support role through exposure to end-user support, technical systems, and project work. The role supports all user populations, including executive and VIP users, emphasizing professional and timely service. While developmental, it includes administrative actions, technical execution, and increasing ownership of incidents and project tasks.

Responsibilities

Resolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.
Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
Participate in IT projects, deployments, upgrades, refreshes, office moves, inventory efforts, device staging, and site-support initiatives.
Collaborate with Level 2 technicians and IT support leads to deliver cross-site support, identify recurring issues, improve documentation, and strengthen support processes.
Develop technical independence by applying coaching, building system knowledge, and demonstrating increasing ownership and reliability.

Requirements

High school diploma or GED required.
Zero to two years of IT support, technical support, service desk, field support, or related hands-on technology experience.
Basic working knowledge of end-user devices, operating systems, productivity software, mobile devices, and common support practices.
Demonstrated interest in technology, troubleshooting, and customer support.
Strong communication, customer-service, organization, and documentation skills.
Willingness and ability to learn quickly, accept coaching, and grow into a fully independent support role.
Ability to perform routine administrative actions within support-governed systems in accordance with documented procedures and role-based permissions.
Ability to support executive and VIP users with professionalism, discretion, and strong service orientation.
Ability to travel between facilities and provide on-site support as needed.

Skills

End-user technology
Hardware support
Software support
Endpoint support
Account access
Mobile device support
Printing support
Conferencing support
Workstation setup
Device setup
Troubleshooting
Documentation
Administrative tasks
Device provisioning
Software installation
Equipment swaps
Asset tracking
Inventory management
IT projects
Deployments
Upgrades
Refreshes
Office moves
Device staging
Site support
Cross-site support
Communication skills
Customer service skills
Organization skills

Location

Austin, TX
Rockdale, TX

Work Type

Onsite
Hybrid

Experience Level

Entry-level
0-2 years

Education Level

High school diploma or GED
Associate's degree in Information Technology or related field preferred

Salary/Compensations

Competitive Salary: Base range (commensurate with experience) + bonus

Benefits

Long-Term Growth: Eligible to participate in Riot’s equity incentive programs and share in the success you help build.
401(k) Retirement Plan: Includes a generous company match.
Comprehensive Health Coverage: Multiple medical plan options, including 100% company-paid plans.
Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more.

Equal Opportunity

Riot is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.