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About the Role

The Royal Ontario Museum (ROM) is seeking an AV Technician & Media Production Assistant to support audiovisual operations and media production initiatives. This role is responsible for maintaining and supporting audiovisual systems across exhibitions, galleries, public venues, and events, while also assisting with media production workflows and digital asset management. The successful candidate will help ensure audiovisual experiences operate reliably and effectively while supporting the creation, organization, and delivery of media content for exhibitions, programming, and institutional initiatives. This is an ideal opportunity for an early-career audiovisual or media production professional looking to work at the intersection of technology, storytelling, and visitor experience.

Responsibilities

Monitor, maintain, troubleshoot, and support audiovisual systems throughout exhibitions, galleries, and public spaces
Assist with the installation, configuration, testing, and decommissioning of audiovisual equipment, including projectors, displays, audio systems, media players, and interactive technologies
Provide technical support for museum events, programs, meetings, performances, and venue rentals
Conduct routine system checks, identify technical issues, and coordinate repairs or maintenance to minimize downtime
Maintain accurate inventories, usage logs, and documentation for audiovisual equipment and systems
Support media production projects through equipment preparation, on-location capture assistance, lighting and audio support, and data management
Collaborate with internal teams, contractors, vendors, and presenters to ensure successful delivery of exhibitions, installations, and events
Contribute to the continuous improvement of AV operations, media workflows, and documentation practices

Requirements

Completion of a two-year college diploma in multimedia production, audio engineering, audiovisual technology, technical theatre, broadcasting, media production, or a related field, or an equivalent combination of education and experience
2–3 years of experience supporting audiovisual systems, media production, live events, or technical production environments
Working knowledge of audiovisual hardware, including projectors, displays, touchscreens, audio systems, media players, videowalls, and related technologies
Experience troubleshooting AV systems and supporting show control, playback, or control software
Foundational knowledge of video, audio, and media production workflows, including equipment setup, file management, ingest, and delivery
Experience supporting video and audio capture in studio, gallery, event, or production environments
Familiarity with media asset management, file organization, digital archives, and naming conventions
Strong computer skills, including experience with PC and Mac operating systems and Microsoft Office applications
Strong organizational, communication, and customer service skills
Ability to prioritize multiple requests and work effectively in fast-paced environments
Ability to work independently while collaborating with cross-functional teams
Ability to regularly work evenings and weekends to support exhibitions, installations, and events
Ability to lift and move equipment, work at heights when required, and remain standing for extended periods during installations and event support

Skills

Audiovisual systems
Media production
Digital asset management
Troubleshooting
Equipment installation and configuration
Technical support
System maintenance
Inventory management
Documentation
Video capture
Audio capture
Lighting support
Data management
Collaboration
PC and Mac operating systems
Microsoft Office applications
Organizational skills
Communication skills
Customer service skills

Location

Toronto, ON

Work Type

Part-time
Permanent
Onsite

Experience Level

2–3 years of experience

Education Level

Two-year college diploma in multimedia production, audio engineering, audiovisual technology, technical theatre, broadcasting, media production, or a related field, or an equivalent combination of education and experience

Salary/Compensations

$28.09 - $32.09 hourly

Benefits

Comprehensive benefits coverage for permanent and full-time contract positions (conditions apply)
Paid benefits for individuals and families
Health spending account
Employee Assistance Program
Free ROM membership for permanent full-time and part-time staff
Discounts to over 200 attractions through Attractions Ontario

About the Company

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.
At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.
As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.
We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

Equal Opportunity

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.