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About the Role
As a Front Office Receptionist, you’ll play a key role in delivering exceptional guest experiences by welcoming guests, managing check-ins and check-outs, and providing outstanding service in a dynamic resort environment.
Responsibilities
- Always acknowledges the guest waiting at reception.
- Greets the guests initially by using their name.
- Effectively answer any guest questions.
- Direct guests to proper areas for answers to questions.
- Follow through on guest issues to ensure they are resolved.
- Exhibit a sincere desire to comply with guests’ requests.
- Consistently places all registration materials into the guest’s hand.
- Provides a copy of bill in the guest’s hands during check out.
- Confirms the payment method.
- Always addresses guest by name during closing.
- Always encourages return visits.
- Promptly alerts escorts (i.e. bell, door, valet).
- Always provides a formal introduction to the escorts.
- Consistently makes sure all paperwork is completed correctly.
- Ensures all standard operating procedures are followed.
- Promptly answers phone at the front desk
Requirements
- A High School Diploma or Equivalency.
- Experience in a guest contact position.
- Must have two years hotel experience.
- Excellent communication and computer skills.
- Ability to stand/walk for long periods of time and lift up to 35 lbs.
Skills
- Preferable be able to type 40 words per minute
Location
- Verona, NY
Work Type
- Full-time
Experience Level
- Two years hotel experience
Education Level
- High School Diploma or Equivalency
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Training programs
- Complimentary shuttles
- Career development initiatives
About the Company
- The Crescent is the newest luxury hotel joining the award-winning Turning Stone Enterprises resort in Verona, NY, as part of its transformative Evolution.
- This sophisticated property features more than 250 guest rooms and suites, upscale dining at Salt, and direct access to the state-of-the-art Grand Expo Convention Center.
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- We offer a successful journey, including hands-on training and support to advance your career.
- We believe in our team members.
- With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
- At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.
- Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises.