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About the Role

The Mission Operations Specialist is a key interface between Saronic's vessels and customers, responsible for planning and executing ASV missions, providing on-site technical support to DoD partners, and managing projects from concept to delivery. This role involves frequent domestic and international travel.

Responsibilities

• Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations.
• Troubleshoot and resolve complex technical issues related to autonomous surface vessels, systems, and software.
• Collaborate with partners and customers to integrate autonomous surface vessels into their existing systems and infrastructure.
• Ensure seamless interoperability and compatibility between products and their operational environment.
• Support system-level testing and validation activities.
• Conduct training sessions and workshops on product operation, maintenance, and troubleshooting.
• Develop training materials, user guides, and technical documentation.
• Provide remote technical support to partners and customers.
• Diagnose and troubleshoot issues remotely, guide users through problem resolution, and escalate complex issues.
• Participate in field testing and validation activities at partner and customer locations.
• Collect data, assess performance, and provide feedback to engineering and design teams.
• Build strong relationships with partners and customers through exceptional technical support and communication.
• Understand customer needs, gather feedback, and advocate for their requirements internally.
• Collaborate with internal and external stakeholders to define goals, objectives, and deliverables.
• Act as a technical liaison between partners/customers and Saronic internal teams.
• Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences.
• Collaborate with internal teams to implement changes and contribute to product and service improvement.
• Coordinate travel logistics and scheduling for on-site visits.
• Ensure timely and efficient travel arrangements, including transportation, accommodation, and necessary equipment.
• Facilitate communication, manage expectations, and ensure mission or program requirements are met with internal and external stakeholders such as DoD customers.
• Support the team through development of comprehensive mission plans, considering factors such as route optimization, environmental conditions, and risk mitigation.
• Operate ASV operations during missions, monitoring vessel performance, sensor data, and mission progress in real time.
• Troubleshoot technical issues and implement contingency plans to ensure mission continuity.
• Maintain situational awareness of maritime environments and adjust mission parameters as needed.
• Collect, analyze, and interpret data acquired during ASV missions to derive actionable insights.
• Generate comprehensive mission reports detailing key findings, observations, and recommendations.
• Provide feedback to engineering and development teams for continuous improvement of ASV capabilities.
• Ensure compliance with regulatory requirements, DoD policies, and industry standards related to ASV operations.
• Implement safety protocols and procedures to mitigate operational risks and ensure personnel safety.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in a field support or customer-facing technical role, preferably with complex hardware or software systems.
• Demonstrated success in project coordination and leadership.
• Valid driver's license and willingness to operate company vehicles or rental cars.
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with team members, stakeholders, and senior management.
• Strong leadership qualities, including the ability to motivate and inspire team members.
• Able to certify as “fit for work” by demonstrating ability to swim and tread water, lift up to 75 lbs., and spend extended time periods on the water.
• Active U.S. security clearance is required in advance of hire.
• TOP SECRET clearance with SCI eligibility is preferred, but not required in advance of hire.
• Ability to certify as “fit for work” by demonstrating ability to swim and tread water.
• Frequently and repetitively, lift, push and carry up to 75 lbs.
• Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods.
• Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues.
• Ability to perform physically demanding work for extended periods of time, up to 12 hours/day.
• The ability to carry 20 lbs. up and down stairs.
• If based in the United States, requires access to export-controlled information or items that require “U.S. Person” status.

Skills

• Project coordination
• Technical support
• System integration
• Customer training
• Remote troubleshooting
• Field testing
• Customer relationship management
• Process improvement
• Travel management
• Mission planning
• ASV operations
• Data analysis
• Reporting
• Compliance and safety
• Maritime operations
• Autonomous systems
• Robotics
• Marine vessels
• Mission planning software
• GIS tools
• Maritime navigation systems
• Problem-solving
• Analytical skills
• Communication skills
• Interpersonal skills
• Customer-oriented mindset
• Remote support tools

Location

• On-site
• Remote

Work Type

• Full-time
• Travel required (up to 80%)

Experience Level

• Minimum of 3 years of experience in a field support or customer-facing technical role
• Advanced degree preferred

Education Level

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services (Saronic pays 100% of the premium for employees and 80% for dependents)
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care (Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents)
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

About the Company

• Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Equal Opportunity

• Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.