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About the Role

As the Supervisor, Transportation Breakdown (Cox Fleet), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

Responsibilities

• Coach and guide the team in dispatch timeliness, phone metrics, and operational efficiency.
• Support team members' growth through personalized development and motivation.
• Ensure compliance with company procedures.
• Handle customer escalations and ensure top-notch event handling when needed.
• Adjust schedules and manage priorities effectively.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
• Bachelor’s degree in a related discipline and 3 years’ experience in a related field.
• Master’s degree and 1 year of experience.
• Ph.D. and up to 1 year of experience.
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout the organization.
• Must be able to clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship.
• No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Skills

• MS Office
• Communication

Location

• USA

Work Type

• Remote (must live in specified city, state, or region)
• Variable Work Shift

Experience Level

• Supervisor
• 5 years experience in a related field (Transportation, Call Center)
• 3 years experience in a related field (with Bachelor's degree)
• 1 year experience (with Master's degree)
• Up to 1 year experience (with Ph.D.)

Education Level

• High School Diploma/GED
• Bachelor's degree in a related discipline
• Master's degree
• Ph.D.

Salary/Compensations

• $55,600.00 - $83,400.00

Benefits

• Flexible vacation with pay
• Seven paid holidays
• Up to 160 hours of paid wellness annually
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

About the Company

• Cox Automotive transforms the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology and a commitment to stellar experiences for drivers and dealers.
• Employees work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim.
• The company fosters a people-centered atmosphere.

Equal Opportunity

• Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
• Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
• EOE, including disability/vets.