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About the Role

The Assistant Community Manager is responsible for the administration and leasing functions at the property, including implementing resident relations and engagement programs and planning resident appreciation events. This role serves as a brand and cultural ambassador, upholding QuadReal’s mission, vision, and values.

Responsibilities

• Perform leasing and resident relations functions, evaluating metrics such as vacancy, sales, renewals, move-in, and move-out.
• Participate in the full leasing process, including engaging with prospects, conducting tours, processing applications, and compiling lease documentation.
• Maintain comprehensive knowledge of the property, including suite availability, common areas, amenities, the surrounding neighborhood, and value-added services.
• Communicate with the Community Manager to ensure timely suite delivery, providing move-in inspections and new home orientations.
• Provide feedback and recommendations on rental rates, promotions, and market conditions to maximize property revenue.
• Issue and deliver notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, and Notice of Renewals.
• Ensure compliance with all privacy rules and regulations.
• Monitor aged receivables report for delinquency and assist with collecting delinquent rents.
• Ensure property management policies, procedures, and operations are executed to QuadReal standards.
• Provide administrative support, including preparing notices, resident correspondence, and handling mail.
• Support front desk functions as needed based on team schedules.
• Professionally handle all inquiries, feedback, complaints, or concerns.
• Promote the usage of resident-facing technology.
• Monitor deficiencies in suites and common areas and produce work orders.
• Conduct suite inspections and coordinate required maintenance.
• Ensure an adequate inventory of made-ready suites.
• Maintain and ensure compliance with fire safety plans and other emergency procedures.

Requirements

• Experience in Property Management, Hospitality, or other closely related industries.
• Strong attention to detail, problem-solving, and multitasking abilities.
• Must be a self-starter with a high degree of initiative, flexibility, and professionalism.
• Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and residents.
• A passion for excellence in customer service delivery.
• Ability to work flexible hours.
• Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint).
• Familiarity with smartphone and tablet technology.
• Must be legally authorized to work in Canada.

Skills

• Property Management
• Hospitality
• Leasing
• Resident Relations
• Customer Service
• Administration
• Reporting
• Office Management
• Maintenance
• Health and Safety
• Yardi Voyager
• MS Office (Word, Excel, Outlook, PowerPoint)
• Smart phone technology
• Tablet technology

Location

• Vancouver, British Columbia

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Post-secondary education preferred

Salary/Compensations

• $50,000-$55,000

Benefits

• Performance-based incentive plan
• Comprehensive health & dental benefits
• Pension plan
• Paid time off

About the Company

• QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia, with $98.5 billion in assets under management.
• QuadReal has expanded its capabilities globally for investments in equity and debt in both public and private markets.
• QuadReal invests directly through operating platforms and via programmatic partnerships.
• QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to people and communities.
• QuadReal: Excellence lives here.

Equal Opportunity

• We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
• Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
• We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
• QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.